Clinical Team Leader

Clinical Team Lead, CMA or LPN

Millennium Physician Group

Full Time (Monday-Friday 8AM-5PM)

12276 San Jose Blvd Jacksonville, FL 32223

The Team Lead, Clinical is responsible for ensuring the seamless functioning of daily workflows, while also managing both clinical and back-office responsibilities. Key to this position is the ability to effectively schedule staff to optimize patient flow and uphold the facility's objectives.

In addition to operational oversight, the Clinical Team Lead will cultivate an environment that prioritizes exceptional patient experiences and fosters a culture of trust and respect among team members. This includes providing strategic communication, training, and constructive feedback to all staff, enhancing their professionalism and productivity in delivering high-quality patient care.

The Clinical Team Lead will collaborate closely with the Practice Supervisor to address additional priorities and initiatives, ensuring the practice operates at peak efficiency and effectiveness.

Responsibilities

• Oversee the daily clinical support operations of the assigned unit or clinic section.
• Support the daily operations of the practice to ensure a smooth office workflow.
• Handle callouts and need for re-scheduling.
• Assist the leadership with rounding on staff and collaborating on the development of goals/metrics for staff performance.
• Assign patients to appropriate health practitioners to ensure optimal care.
• Create a patient-centered work environment where everyone is accountable for superior patient experience.
• Assist with medical assisting duties, patient triage, and other back-office duties when needed (within the scope of practice).
• Practice efficient use of resources, order supplies/materials, and oversee annual inventories.
• Oversee facility in terms of inventory and supply control; ensure exam/waiting rooms and lab/nursing areas are stocked and sanitized.
• Address safety/emergency code procedures and infection control standards.
• Participate in required meetings and training.
• Assist all New Hires with onboarding ensuring NH has login information and a quiet workstation, with regular check-ins to address any issues. Coordinate additional training after the new hire completes orientation week.
• Perform all clinical best practices in taking care of patients.
• Monitor Athena Buckets and assist when needed in dropping claims.
• Answer phones in high volume periods and help address patient complaints or concerns.
• Demonstrate excellent guest service to internal team members and patients.
  Perform other related duties as assigned.

Qualifications

• Clinical Certification (LPN, CMA, RMA) preferred.
• 1+ years of direct healthcare experience of similar scope.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to patients, staff, Providers, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Proficiency with EMR systems and software applications, including Microsoft Office Suite. Athena knowledge preferred.
• Ability to serve as a proactive leader committed to excellence in clinical practice and team development.
• Ability to work independently in a fast-paced, cross-functional environment.

Benefits:

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

See Full Job Description for more details

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.