Property Manager

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Job Summary

The Property Manager provides administrative, operational, and compliance support for U.S. Department of Housing and Urban Development (HUD)-assisted housing programs serving individuals with disabilities and households with low incomes. This position supports resident independence through the acquisition and ongoing management of safe, decent, and affordable housing. The Property Manager performs clerical, administrative, and coordination functions within the Housing Office and reports directly to the Housing Director. The role includes ensures compliance with all applicable HUD and Fair Housing regulations.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Property and Maintenance Coordination
  
  Coordinate maintenance requests by receiving work orders, prioritizing issues, entering requests into property management software, scheduling maintenance staff or vendors, tracking pest control services, and reconciling maintenance invoices in accordance with HUD requirements.
• Compliance, Inspections, and Audits
  
  Prepare for and support regulatory inspections and audits, including Real Estate Assessment Center (REAC) inspections, National Standards for the Physical Inspection of Real Estate (NSPIRE) reviews, HOME Investment Partnerships Program (HOME) monitoring, and State Housing Initiatives Partnership (SHIP) audits. Conduct unit inspections for repairs and renovations and coordinate with contractors, consultants, and architects as needed.
• Resident Eligibility, Leasing, and Occupancy
  
  Assist prospective and current residents with inquiries, applications, waitlists, eligibility screening, unit showings, leasing, move-ins, move-outs, and annual or interim re-certifications. Complete required documentation, including Income Recertifications (IR), Utility Allowances (UA), and compliance files in a timely and accurate manner.
• Financial and Administrative Oversight
  
  Collect, post, and deposit rent payments; maintain resident accounts; process attorney correspondence; track warranties and replacement reserve purchases; and ensure accurate recordkeeping in accordance with HUD and agency policies.
• HUD Program Compliance and File Management
  
  Ensure ongoing compliance with HUD regulations, including use of the Enterprise Income Verification (EIV) system, resolution of income discrepancies within required timeframes, preparation of special claims, monitoring file accuracy, safeguarding confidentiality, and maintaining organized, current filing systems.

Additional Responsibilities

• Prepare and submit annual Utility Allowance (UA) schedules.
• Oversee special claims related to move-outs.
• Monitor condominium-related requirements, including proxy increases when applicable.
• Implement procedural and policy improvements to enhance operational efficiency.
• Prepare operational reports, schedules, and compliance documentation.
• Coordinate appointments, inspections, and meetings.
• Maintain office supply inventory.
• Respond to resident and applicant inquiries and complaints in a professional and timely manner.
• Monitor data security, confidentiality, and integrity.
• Report staff or operational concerns to the Housing Director.
• Perform other duties as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required, plus five (5) years of experience in housing administration.
• Associate's Degree (AA or AS) or three (3) years of completed technical education may substitute for required work experience.
• Certified Occupancy Specialist (COS) certification required.
• Valid driver's license with an acceptable Motor Vehicle Record (MVR) required.
• Manager of Maintenance (MOM), Fair Housing Specialist, and Advanced Certified Housing Specialist certifications preferred.

Knowledge, Skills, and Abilities

• Ability to work effectively with residents, staff, vendors, and external partners at all organizational levels.
• Proficiency in Microsoft Office applications and the ability to learn agency-specific housing software systems.
• Strong written and verbal communication skills.
• High attention to detail with a demonstrated ability to maintain accuracy and compliance in documentation and reporting.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information