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Front Desk Agent/Night Auditor

15 hours ago

Clearwater, Florida, United States Candlewood Suites Full time

Overview

We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a commitment to guest satisfaction. As a Front Desk Agent, you will play a crucial role in the overall guest experience at our hotel.

Responsibilities

  • Greet and welcome guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
  • Handle reservations, cancellations, and modifications through various channels.
  • Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
  • Address guest inquiries and concerns promptly and professionally to ensure satisfaction.
  • Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
  • Maintain the front desk area in an organized and tidy manner.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
  • Uphold high standards of customer service in line with hospitality management practices.

Experience

  • Previous experience in hotel management or hospitality management is preferred.
  • Strong customer service skills with a focus on guest relations and guest services.
  • Proficiency in phone etiquette and effective communication skills is essential.
  • Experience with front desk operations or night audit processes is a plus.
  • Multilingual candidates are encouraged to apply to better serve our diverse clientele.
  • A positive attitude, strong work ethic, and ability to work well under pressure are key attributes for success in this role.

Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests

Job Type: Full-time

Pay: $ $17.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program

Ability to Commute:

  • Clearwater, FL Required)

Ability to Relocate:

  • Clearwater, FL 33759: Relocate before starting work (Required)

Work Location: In person