Product Specialist

1 week ago

Augusta, Maine, United States Smaya tech Full time $60,000 - $100,000 per year

JAbout the Role

We are seeking an Application Support Analyst to provide ongoing support, testing, and documentation for the DAVE application—a system used for collecting, registering, and issuing vital records in the State of Maine. This role focuses on User Acceptance Testing (UAT), issue tracking, system documentation, and vendor coordination to ensure smooth software upgrades and releases.

Key Responsibilities

  • Perform User Acceptance Testing (UAT) for bi-annual software releases (~1,200 scripts per cycle).
  • Use predefined scripts to validate functionality, document results in SharePoint, and log issues/bugs in Jira.
  • Identify, document, and track system issues; coordinate resolution with vendors and IT teams.
  • Evaluate system changes for functional and technical impacts; make recommendations for improvements.
  • Participate in design reviews, impact analyses, and prioritization of enhancements.
  • Provide product support, responding to user inquiries and documenting solutions.
  • Maintain comprehensive documentation of testing, issues, and enhancements in SharePoint.
  • Communicate status updates, test results, and defect severity accurately to stakeholders.
  • Ensure adherence to quality standards and regulatory requirements governing vital records.

Required Skills

  • Proven User Acceptance Testing (UAT) experience.
  • Experience with ticketing systems (Jira preferred).
  • Ability to troubleshoot and resolve basic system issues.
  • Proficiency in SharePoint for documentation and reporting.
  • Strong analytical, communication, and organizational skills.
  • Ability to work both independently and in a team environment.

Preferred Attributes

  • Experience supporting government applications or public sector systems.
  • Strong attention to detail with the ability to execute and track large volumes of test cases.
  • Customer-service orientation and effective problem-solving skills.

Job Type: Contract

Pay: Up to $40.00 per hour

Expected hours: 40 per week

Work Location: In person

  • Product Specialist

    4 days ago

    Augusta, Maine, United States State of Maine Full time

    Product SpecialistLocation: Onsite Augusta-MaineWork Location: 100% Onsite for the first 6 months, then will have option to work remotely 2 days a week.Top Skills:User Acceptance testing experienceTicketing System experience (Jira preferred)Ability to troubleshoot basic system issuesSharePointJob Description:This position provides ongoing application data...

  • Product Specialist 1

    5 days ago

    Augusta, Maine, United States RICEFW Technologies Inc Full time

    Work Location: 100% Onsite for the first 6 months, then will have option to work remotely 2 days a week.Bids can be over the Max Rate: NoTop Skills:User Acceptance testing experienceTicketing System experience (Jira preferred)Ability to troubleshoot basic system issuesSharePointJob Description:This position provides ongoing application data maintenance and...

  • Desktop Support/Client Technologies Specialist

    18 hours ago

    Augusta, Maine, United States Knowledge Services Full time

    OverviewKnowledge Services is seeking a Desktop Support/Client Technologies Specialist 1 to support a 2-month project (potential for extension) with the State of Maine Office of Technology in Augusta, ME.   Applicants must be able to work 100% onsite in Augusta, ME Individual will utilize their own vehicle when traveling between State of Maine office...

  • Parts Specialist I MEDOT

    2 weeks ago

    Augusta, Maine, United States Mancon Inc. Full time $35,000 - $55,000 per year

    Overview:The Parts Specialist provides counter service to MaineDOT employees who need parts/equipment to perform their jobs. The Parts Specialist will assist with inventory control, data entry in inventory systems, customer service, and may occasionally drive a MANCON vehicle to pick up parts.This is an hourly position.Responsibilities:Provide quality...

  • Accounts Payable Specialist

    7 days ago

    Augusta, Maine, United States FPL FOOD, LLC Full time

    SUMMARY OF POSITION:The Accounts Payable Specialist serves as the primary technical expert for the Accounts Payable (AP) team, supporting multiple production facilities. This role oversees complex AP processes, assists with month-end close activities, and provides advanced support to Accounting Management. While not responsible for supervising personnel,...

  • Parts Specialist I MEDOT

    6 days ago

    Augusta, Maine, United States Mancon Full time

    OverviewThe Parts Specialist provides counter service to MaineDOT employees who need parts/equipment to perform their jobs. The Parts Specialist will assist with inventory control, data entry in inventory systems, customer service, and may occasionally drive a MANCON vehicle to pick up parts.This is an hourly position.ResponsibilitiesProvide quality customer...

  • R&D Lab and Quality Specialist

    2 weeks ago

    Augusta, Maine, United States ALKEGEN Full time

    Job RequirementsWhy work for us?  Alkegen brings together two of the world's leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world to...

  • Clinical Specialist- Pelvic Health

    2 weeks ago

    Augusta, Maine, United States Medtronic Full time $76,000 - $114,000

    We anticipate the application window for this opening will close on - 23 Nov 2025At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeWe are seeking a...

  • Financial Resources Specialist

    7 days ago

    Augusta, Maine, United States State of Maine Full time $19 - $26

    If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department of Health and Human...

  • Information System Support Specialist II

    2 weeks ago

    Augusta, Maine, United States State of Maine Full time $56,666 - $79,510 per year

    If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.Office of Information TechnologyOpening...