Manager, Digital Experience

Job Title: Manager, Digital Experience – Print & Marketing

Work Location: Framingham, MA

Staples is business to business. You're what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.  We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

What you will be doing:

As the Manager, Digital Experience for Print & Marketing, you will play a pivotal role in shaping the strategy and optimization of our print services website and omnichannel marketing initiatives. You will lead efforts to enhance the customer journey, drive conversion, and increase retention by delivering seamless digital experiences and compelling content. This role collaborates cross-functionally with sales, merchandising, finance, logistics, and technology teams, and is responsible for overseeing digital merchandising, content strategy, and continuous site improvements. You will utilize analytics and customer feedback to identify friction points, optimize navigation and recommendations, and ensure brand consistency across all platforms. Your work will have a direct impact on digital sales growth, conversion rates, and customer satisfaction.

What You Bring to the Table:

• Proven experience in eCommerce, digital experience management, or digital merchandising—preferably in a B2B or B2C environment. Print experience is a plus but not required.
• Strong project management and cross-functional collaboration skills, with the ability to lead and influence diverse teams.
• Strategic mindset with exceptional analytical capabilities and a data-driven approach.
• Excellent communication and presentation skills, able to engage and influence senior stakeholders.
• Ability to manage multiple priorities in a fast-paced setting while fostering a collaborative and customer-first culture.
• Demonstrated strategic thinking and strong analytical skills.
• Advanced knowledge of CMS platforms, digital analytics, and UX/UI best practices.
• Strong leadership and coaching abilities, with a track record of developing and motivating teams.
• Prior experience managing digital content, merchandising, or customer experience initiatives.

What's needed: Basic Qualifications:

• Bachelor's Degree or equivalent experience required.
• Minimum 7+ years in digital business, eCommerce, or customer experience management.
• Proficiency in MS Office Suite, particularly Excel and PowerPoint.

Preferred Qualifications:

• 2 years in print industry is strongly preferred
• Experience in print services, digital merchandising, and customer journey optimization within a B2B or B2C environment.

We Offer:  

• Inclusive culture with associate-led Business Resource Groups  
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)  
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.  In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.  

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