Manager, Learning Design and Experience

About Definitive Healthcare: 

At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. 

We're headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We've grown significantly since our founding in 2011 and have expanded our global client base to 2,400+.  

We're also a great place to work. In 2024, we brought home a number of awards including Built In's 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India. 

We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. 

Role Overview

The Manager, Learning Design & Experience, is a key leader responsible for shaping how we design, deliver, and scale learning for both our internal sales teams and our external customers. This role blends strategic vision with hands-on design excellence—building the frameworks, tools, and content that enable performance, accelerate onboarding, and drive customer adoption.

The role will lead a team of instructional designers, oversee the LMS implementation, and establish unified standards for eLearning design, communication, and reinforcement. This role will collaborate across Sales Enablement, Customer Training, Marketing, and Product teams to deliver high-quality learning experiences that build capability, confidence, and connection.

Key Responsibilities:

Learning Design & Framework

• Build and implement a unified learning design framework that supports both internal enablement and customer education.
• Establish standards, templates, and toolkits for eLearning, microlearning, and instructor-led programs.
• Ensure content is engaging, scalable, and rooted in adult learning and performance-based design principles.

Sales Enablement & Internal Learning

• Partner with Sales Enablement to design training programs that drive seller performance—including value selling, discovery, negotiation, and coaching skills.
• Lead the design and delivery of onboarding for new sales hires, including learning paths, certification, and manager reinforcement.
• Create microlearning, reinforcement, and communication strategies to sustain skill adoption.
• Collaborate with Commercial Leadership to align learning with performance goals and metrics.

Customer Training & Experience

• Partner with Customer Success, Product, and Marketing to transform customer training from live delivery to scalable digital learning.
• Lead the design of customer eLearning modules, onboarding journeys, and product education assets.
• Ensure all customer-facing learning reflects brand standards and provides measurable impact (usage, adoption, satisfaction).
• Develop feedback loops to continuously improve customer education content based on learner insights.

LMS, Technology & Systems

• · Lead the implementation, governance, and optimization of the new LMS for both internal and external audiences.
• · Manage course structure, reporting, and learning analytics to evaluate impact and engagement.
• · Create processes for version control, maintenance, and continuous improvement.
• · Partner with IT and HR to ensure data accuracy and system integration.

Leadership & Collaboration

• · Lead and develop a small team of instructional designers—acting as a player-coach.
• · Partner cross-functionally with Enablement, Product, Marketing, and Customer Success teams.
• · Manage multiple projects simultaneously, balancing priorities across audiences.
• · Act as a trusted advisor on learning experience design across the organization.

What You'll Bring

• 7+ years of experience in instructional design, learning & development, or enablement, including 2+ years in a leadership role.
• Demonstrated success designing and delivering blended learning (eLearning, ILT, VILT, microlearning).
• Experience building or leading customer education or enablement programs.
• Proven ability to develop communication strategies and reinforcement plans that drive engagement.
• Strong project management skills; able to manage multiple complex initiatives.
• Proficiency with LMS platforms and authoring tools (Articulate 360, Rise, Camtasia, Adobe Creative Suite).
• Excellent writing, storytelling, and visual design skills.
• Collaborative, strategic thinker who can thrive in a fast-paced, evolving environment.

Why we love Definitive, and why you will too

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor: 

 "Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."

-Business Development Manager

"Great team. Amazing growth. Employees are treated very well."

-Research Analyst

"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."

-Profile Analyst

If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.

If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment – we encourage you to apply

Privacy 
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Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to to confirm your status in the application process.