General Manager

Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on us for expertise that spans institutional and opportunistic investment, development, hospitality, and brokerage and asset services. Our award-winning, collaborative culture empowers team members with resources and independence to work across boundaries in pursuit of innovative solutions, reinforcing a reputation for service excellence that translates to measurable results. Through offices nationwide and alliance partners around the globe, we positively impact the built environment and our communities while fostering a work climate that champions career vitality for all. Learn more at and @Transwestern.

Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.

Transwestern is built on a common purpose - Empowering Good People to do Extraordinary Things Together. We are committed to the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence.

POSITION SUMMARY:

The General Manager is responsible for all aspects of managing a commercial building – from operations and financial activities to managing important relationships with our tenants, property owners and vendors. The General Manager will oversee tenant improvements and service contracts, supervise the completion of property inspections and work with ownership to implement any recommended developments.

It is also the responsibility of the General Manager not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but also to focus on productivity and results.

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.

POSITION REQUIREMENTS:

• A minimum 10 years of property management experience, preferably in commercial /Class A Office management.
• Must have at least 5 years of experience managing people; specifically, a staff of ten (10) or more.
• A bachelor's degree in Business Management, Finance, Accounting, or related discipline.
• CPM and/or RPA designations or in progress.
• Must have intermediate to advanced Microsoft 365 Word, and Excel proficiencies.
• Microsoft Outlook, Angus, Accounting Software such as MRI, Yardi or CTI proficiency preferred.
• Strong understanding of financial reports, including variance of actual vs. budget numbers.
• Ability to keep information strictly confidential.
• Strong desire to succeed in an entrepreneurial environment.
• Exceptional oral and written communication skills.
• Must be able to handle multiple projects, changing priorities and a continually heavy workload.
• Strong customer service orientation.
• Foster a positive working environment for team members.
• Provide leadership and direction for growth and development for team members.
• Travel to various property locations as required.

POSITION ESSENTIAL FUNCTIONS:

• Professionally represent TW while adhering to the terms and conditions of the management agreement.
• Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives.
• Provide management and leadership to property staff, including hiring and performance management.
• Develop comprehensive annual inspection process for properties; complete weekly, monthly, quarterly, annual inspections as required for a specific asset, TW's best practices, and/or client requirements.
• Develop operating and capital budgets, track variances, oversee the completion of CAM reconciliations, and ensure smooth recovery process.
• Bid, negotiate, and manage conformity with vendor contracts in accordance with TW and the client's procurement contract requirements.
• Maintain interface with third-party owners and accounting team to ensure total contract compliance, including preparation of accurate and timely reporting.
• Coordinate and oversee all tenant and building construction work to ensure timely and accurate completion of all construction work at property on behalf of client.
• Participate in leasing and client team meetings and ensure effective communication between leasing and property management team members in order to achieve client's goals and objectives.
• Provide and foster positive relationships with tenants, external clients, and internal clients.
• Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the property manager based on legal agreements in effect and TW policies.
• Coordinate training and development activities for team members.
• Oversee commercial property portfolio to include properties directly managed by General Manager and also by other designated Property Managers which report to the General Manager.
• Supervise Property Managers in their daily property operations, budget creation and any financial reporting or client requirements.
• Participate in special projects periodically assigned by the Vice President, Senior Vice President, or owner.
• Establish and maintain on-going client relationships.
• Foster relationships with BOMA/local CRE members to maintain awareness of competitor activity and/new business development opportunities.
• Additional duties or projects as assigned by Senior Leadership and the Client/Ownership.

Salary: $150,000

WORK SHIFT:

LOCATION:

Baltimore, MD

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.

ABOUT US

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.