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General Manager
2 weeks ago
General Manager – Luxury Multifamily Portfolio
Privately held, fully integrated real estate development and investment company is seeking a General Manager to oversee the operations and performance of a portfolio of luxury multifamily communities, including new developments and existing assets. This individual will ensure operational excellence, deliver a five-star resident experience, and uphold the company's commitment to quality, service, and design.
Responsibilities:
- Oversee day-to-day operations of multiple luxury multifamily properties in alignment with company policies and standards.
- Lead, train, and support on-site teams including concierge, maintenance, and housekeeping staff.
- Maintain a high level of resident satisfaction by ensuring timely, professional communication and service.
- Develop and manage property budgets; analyze financial performance and report on key metrics.
- Conduct regular property inspections to ensure maintenance, presentation, and service standards are met.
- Negotiate and manage vendor and service contracts.
- Partner with marketing teams on lease-up campaigns and resident engagement initiatives.
- Collaborate with design and construction teams to ensure alignment with company branding and operational needs.
Qualifications:
- Bachelor's degree required.
- 5+ years of experience managing operations for high-end multifamily properties; including hospitality experience and/or understanding of the integral operations of a five-star resort within a multifamily community.
- Proven success in luxury lease-up environments (high-rise or mid-rise communities).
- Background in an entrepreneurial or developer-led real estate organization preferred.
- Strong financial acumen with the ability to create and manage budgets and analyze financial statements.
- Exceptional leadership, communication, and organizational skills.
- Detail oriented with the ability to multi-task and adapt to changing priorities.
- Proficiency in Yardi and Microsoft Excel.
- CAM or other residential management certifications are a plus.
