Customer Success Representative

3 days ago

Miami, Florida, United States HelloGov AI, Inc. Full time

About HelloGov AI
HelloGov AI is a Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.

Located in the heart of Brickell, we're building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.

Role Overview
At HelloGov AI, 90% of customer interactions are managed by our AI platform. You'll join a dedicated team of about 25 specialists who focus on
high-impact human interactions
— assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.

As a
Customer Success Representative
, you'll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You'll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.

Requirements
Responsibilities

  • Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.
  • Guide customers through government service applications (passports, visas, registrations, etc.).
  • Build trust and confidence through proactive communication and issue resolution.
  • Identify patterns or feedback to help improve AI workflows and user experience.
  • Collaborate with teammates and product teams to refine tools and processes.
  • Maintain accuracy, empathy, and professionalism on every call.

Qualifications

  • 1+ year in a customer-facing role (support, success, or call center preferred).
  • Excellent verbal communication and strong phone presence.
  • Experience using CRM and AI-driven tools (training provided).
  • Highly organized with strong multitasking and time-management skills.
  • Positive, team-oriented attitude and customer-first mindset.
  • Bachelor's degree preferred but not required.
  • Must be legally authorized to work in the U.S. (background check required).

Benefits
Compensation & Benefits
Salary:
$40,000–$50,000 per year (based on experience)

Parking pass provided

Complimentary breakfast and snacks

Growth opportunities within a high-performing startup

Aetna Health, Vision, and Dental Insurance

Work Environment

  • Monday–Friday, 9:00 a.m. – 6:00 p.m. EST
  • On-site in Brickell, FL — no hybrid or remote options
  • Join a tight-knit team of 25 professionals who handle escalations collaboratively in a fast-paced, supportive environment.

Why Join Us
At HelloGov AI, you'll help ensure every customer receives exceptional service — when it's needed most. You'll join a close-knit team where AI handles the routine, and you handle what truly matters: making sure every customer's journey ends successfully.

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