Customer Success Manager

3 days ago

Miami, Florida, United States db-7bbf-41b4-82d9-c181e4a65fa6 Full time

At Tatum, we believe building in Web3 should be simple, powerful, and fast — and we're on a mission to make that a reality.

We're looking for a
Customer Success Manager
who loves helping people, enjoys solving problems, and isn't afraid to get a bit technical. If you get excited about supporting developers, scaling cool blockchain projects, and working with a friendly international team — you'll fit right in

Responsibilities
*What you'll do*

  • Be the go-to partner for your customers — from first call to long-term success.
  • Help to grow a portfolio and guide new users through onboarding and help them get the most out of Tatum.
  • Keep an eye on product usage and step in when someone needs help or a nudge.
  • Work closely with our tech teams to figure out solutions to tricky problems.
  • Suggest improvements and share customer insights (we love feedback).
  • Look for opportunities to help customers grow with Tatum.

Requirements

  • Minimum 3 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
  • Experience working with API-based or developer-focused technologies.
  • General understanding of blockchain technology and Web3 environments.
  • Strong communication, relationship management, and stakeholder coordination skills.
  • Ability to work independently in a dynamically changing startup environment.
  • Proficient in using CRM, project management, and customer engagement tools.

Preferred Qualifications

  • Previous experience in blockchain, fintech, or cloud infrastructure industries.
  • Technical background or familiarity with reading technical documentation.
  • Experience with enterprise customer accounts and long-term success planning.

Benefits
*Why Join us?*

  • A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience
  • A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture
  • A startup-minded environment where your ideas and contributions matter
  • Remote-friendly ( US region ) - We prioritize both business and employee needs, ensuring flexibility in how and where you work
  • ESOP (Employee Stock Option Plan) - Become a part-owner of our company and share in our success and potential profits
  • Flexible hours - Work whenever it suits your personal schedule. No fixed hours for most positions
  • 25 days off - Take time to recharge and enjoy your vacation
  • Learning & Development budget - Whether you want to sharpen your technical skills, grow as a leader, or explore blockchain, we support your learning journey

Ready to dive into an exciting role? Apply now and let's build something great together

Blockchain #Tatum

Disclamer: We are not open to collaboration with agencies at this time. Please refrain from outreach regarding agency partnerships.

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