AI Chatbot Developer

1 day ago

Hartford, Connecticut, United States AI Recruitment Full time

Company description

Discreet position published by Hire Match for a leading financial institution.

Description and requirements

Job Description:

We are seeking a skilled and hands-on AI Chatbot Developer to join our team in a hybrid capacity. This long-term contract role focuses on the design, development, deployment, and optimization of advanced conversational AI applications using leading chatbot frameworks.

The ideal candidate will be responsible for building production-grade conversational agents, training NLP models for intent recognition, integrating with external systems via APIs and cloud functions, and deploying solutions across multiple platforms. You'll collaborate closely with UI/UX teams, backend developers, and business stakeholders to deliver impactful AI-driven user experiences.

Key Responsibilities:

  • Design, build, and maintain advanced chatbot conversations using IBM Watson Assistant or similar platforms
  • Train and optimize intent recognition models using curated NLP datasets and best practices
  • Develop dynamic response flows by integrating chatbots with external APIs and cloud functions
  • Implement and maintain CI/CD pipelines, source control systems (e.g., Git), and unit testing practices
  • Collaborate with UI/UX designers and backend engineers to ensure seamless integration and fulfillment of chatbot intents
  • Debug, test, and deploy chatbots across multiple platforms, including voice and text channels
  • Continuously enhance chatbot functionality using AI, NLP, and machine learning techniques
  • Integrate chatbot solutions with enterprise systems, customer service platforms, or CRM tools
  • Tune and improve Speech-to-Text models to support voice interfaces
  • Monitor chatbot performance and refine models to improve user satisfaction and task completion rates
  • Stay up to date with emerging AI and NLP technologies, evaluating their relevance for future chatbot capabilities

Qualifications:

  • Minimum 3 years of experience developing chatbots using IBM Watson Assistant or comparable platforms such as Google Dialogflow CX, LivePerson, Amazon Lex, or (IBM Watson preferred)
  • Minimum 3 years of experience training and improving intent recognition models, including curating and managing training datasets
  • Minimum 3 years of applying Conversational AI and NLP best practices, including training data structuring
  • Minimum 1 year of hands-on experience with CI/CD processes, Git, unit testing, and source code management
  • Minimum 1 year of practical experience with cloud development principles and deploying solutions in a cloud environment
  • Experience designing and developing chatbot conversations that rely on external API calls or cloud functions for dynamic responses
  • Proven ability to troubleshoot, debug, and deploy chatbot applications across multiple channels (text/voice)
  • Demonstrated experience integrating chatbots with other platforms and backend systems
  • Solid understanding of AI, NLP, and machine learning principles applied to conversational agents

Nice-to-Have:

  • Experience tuning Speech-to-Text models or voice interface optimization
  • Background in deploying bots in enterprise environments or at scale
  • Familiarity with multi-language chatbot applications
  • Exposure to customer support automation, digital assistants, or virtual agents

Soft Skills:

  • Strong verbal and written communication skills
  • High attention to detail and focus on user experience
  • Effective time management and prioritization abilities
  • Ability to collaborate with diverse cross-functional teams
  • Problem-solving mindset and customer-oriented approach

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