AI Chatbot Developer

3 days ago

Hartford, Connecticut, United States Wise Equation Solutions Inc. Full time $120,000 - $150,000 per year

THIS IS A W2 ROLE, No Sponsorship.

Role: Conversational AI Chatbot Developer

Location: Hartford, CT (Hybrid)

Position Summary

The Aetna IT Delivery organization, within CVS Health's Data, Digital, Analytics, Technology (DDAT) organization, is seeking a
Conversational AI Chatbot Developer
to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for implementing the conversational flows to deliver a superior user experience. This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design.

Required Qualifications

  • 5+ years software delivery experience
  • 3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, )
  • 3+ years training and improving intent recognition by curating the appropriate training data sets
  • 3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)
  • 1+ years of experience in CICD, Git, unit-testing and source code management
  • 1+ years of knowledge of cloud development and deployment principles
  • 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements

Preferred Qualifications

  • Experience with working on watsonx Assistant and watsonx Orchestrate
  • Backend (server side) development experience either in Java,
  • Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
  • Experience with IBM Voice gateway and / or IBM Discovery is a plus
  • Knowledge of automated speech recognition, including SSML tagging for TTS

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