Field Operations Manager

2 days ago

New York, New York, United States ABM US Full time


The Janitorial Manager is responsible for overseeing janitorial operations within airport facilities, ensuring a clean, safe, and welcoming environment for passengers, tenants, and staff. This role manages the day-to-day activities of the janitorial team and ensures that productivity, safety, compliance, and customer service standards are consistently met in a high-traffic, security-sensitive environment.

Must be available to work weekends with flexible schedule 

Multi-Lingual Preferred

Benefit Information:

ABM offers a comprehensive benefits package. For more details, visit ABM Team Member Benefits | Staff & Management

Compensation:  $84,000 annually (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Essential Functions

  • Supervise daily operations of janitorial team members across terminals, concourses, restrooms, baggage claim areas, and other airport zones.
  • Set work priorities and delegate tasks to meet tight turnaround times and service-level agreements.
  • Recruit, train, and lead a large, diverse janitorial team with a focus on customer satisfaction and regulatory compliance.
  • Monitor employee performance, conduct evaluations, and implement training and recognition programs.
  • Develop and manage staff schedules aligned with airport operational hours, flight schedules, and peak traffic periods.
  • Respond promptly and professionally to airport authority, airline, tenant, and passenger service requests or concerns.
  • Apply company policies and procedures to resolve operational challenges efficiently.
  • Ensure ongoing compliance with TSA, FAA, OSHA, and airport authority safety standards.
  • Collaborate with airport stakeholders to meet and exceed cleanliness standards and passenger experience expectations.
  • Implement and monitor quality assurance, safety, and sanitation programs tailored to the airport setting.
  • Maintain appropriate staffing levels across 24/7 shifts to ensure uninterrupted service.
  • Provide guidance and interpretation of policies to support team performance and accountability.
  • Manage special cleaning projects such as post-construction cleanup, spill response, and weather-related incidents.

Qualifications and Skills

  • Must have knowledge of T7 R14 or other equipment for floor detailing
  • Ability to lead a team in a fast-paced, high-security, and customer-focused environment.
  • Strong written and verbal communication skills to interface with airport personnel, vendors, and the public.
  • Experience working with scheduling and workforce management systems.
  • Proficiency in Microsoft Office and basic understanding of digital reporting tools.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • Capable of handling emergency response situations during off-hours.
  • Exceptional time management, problem-solving, and decision-making skills.
  • Strong interpersonal skills with the ability to foster team collaboration and resolve conflict.
  • Experience in a unionized environment is a plus.

Working Environment

  • Work takes place within airport terminals, restrooms, exterior grounds, and back-of-house areas.
  • Requires standing, walking, lifting, and working around moving aircraft and equipment.
  • Exposure to cleaning agents and chemicals.
  • On-call availability for emergency or urgent cleaning events during nights or weekends.


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