Senior Business Analyst

JOB SUMMARY:

The Senior Business Analyst leads enterprise-level analysis efforts by facilitating discovery sessions, defining complex requirements, and aligning stakeholders around clear, actionable solutions. This role drives the development and refinement of policies, procedures, and governance documents while performing in-depth research to support decision-making and compliance needs. The Senior BA manages cross-functional communication, ensures rigorous follow-up and follow-through on open items, and serves as the primary translator between business strategy and technical execution. They guide solution design, oversee UAT, mentor junior analysts, and ensure that processes, systems, and documentation meet enterprise standards and deliver measurable business value.

ESSENTIAL FUNCTIONS:

• Lead enterprise-level requirements gathering, discovery workshops, and process mapping.

• Own the development and maintenance of policies, procedures, governance documents, and compliance-aligned artifacts.

• Conduct deep-dive research on regulatory requirements, industry practices, vendor capabilities, and system impacts.

• Translate business needs into clear requirements, user stories, acceptance criteria, process flows, and data mappings.

• Manage issue logs, follow-ups, and action items for cross-functional teams, ensuring resolution and accountability.

• Serve as a strategic liaison between stakeholders and technical teams, facilitating communication and solution alignment.

• Perform impact assessments, risk identification, and recommendations for process or system improvements.

• Support UAT strategy, test planning, and defect triage.

• Mentor junior analysts and promote best practices in documentation, requirements, and research methods.

SUPERVISORY FUNCTIONS:

This job has no supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:

• Experience with enterprise data environments, reporting tools (Power BI, Tableau), SQL concepts, or data governance.

• Experience supporting compliance-driven organizations (NIST, ISO, DFARS, CMMC) or government contracting environments.

• Familiarity with workflow automation, integration platforms and Agile toolsets (GitLab, Azure DevOps, Jira).

• Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Visio or other workflow-mapping tools.

• Strong analytical and research capabilities; able to break down complex issues and provide clear recommendations.

• Excellent communication skills with the ability to guide, clarify, and negotiate requirements with executives and SMEs.

• Demonstrated ability to manage follow-up and follow-through across multiple stakeholders and workstreams.

• Strong customer service focus and stakeholder relationship management skills.

• Solid understanding of project management methodologies, SDLC, Agile, or change management practices.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Business, Information Systems, Computer Science, or related field; or equivalent experience.

• 5–8+ years of experience leading business analysis efforts for enterprise systems or multi-department initiatives.

• Must possess and maintain a current Secret Clearance or the ability to obtain clearance.

• Experience supporting policy development, documentation updates, and alignment to standards or procedures.

• Experience with large-scale system implementations, data platforms, ERP/HRIS systems, or workflow automation.

• Valid state driver's license and be qualified to operate a vehicle under the conditions of Calista's Driving Policy.

• Ability to pass a drug, background, and screening

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Calista Corporation IT team has a fast-paced, multi-tasking customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities. Overtime will be necessary at times.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
 
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
 
The statements contained in this job description are intended to describe the general content and requirements for performance of this job.  It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
 
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.