Administrative Coordinator I

2 weeks ago

Arlington, Texas, United States SPS PoolCare Full time


Full-time

Description

The Administrative Coordinator I will coordinate and perform a diverse set of support tasks, focusing on a high level of customer service with both internal and external customers. 

Duties/Responsibilities:

  • Answers incoming phone calls, providing exceptional customer service targeting one call resolution.
  • Welcomes and assists customers, visitors and vendors.
  • Retrieves information as requested from operating system, email, and company ticketing system.
  • Responds to and resolves administrative inquiries and questions from employees, internal departments and customers.
  • Reviews and communicates with customers on outstanding balances in effort to collect monies.
  • Communicates with Administrative Supervisor and other Management any concerns or issues.
  • Request and apply payments to customer accounts in real time.
  • Performs other duties as assigned. 

Requirements

Required Skills/Abilities:

  • Excellent verbal and written communication skills. 
  • Excellent interpersonal and customer service skills.
  • Proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Basic understanding of clerical procedures and systems such as recordkeeping and filing.
  • Ability to work independently.

Education and Experience:

  • Associate's degree preferred.
  • Bachelor's degree a plus.
  • Three to five years of experience in an administrative role.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times. 

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