Head of Wholesale Claims

• 505 Eagleview Boulevard Route 100, EXTON, US, 19341; HARTFORD; NEW YORK; BOSTON
• CLAIMS AND ASSISTANCE
• 10710
• Band D
• Wendelin Breda

Head of Wholesale Claims – Americas

Chicago, Exton, Hartford, NYC, Boston

As the Head of Wholesale Claims - Americas, you will play a critical role in leading the team and managing AXA XL's claims for the Wholesale (Programs, Excess &Surplus) property & casualty books of business. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues, Underwriting and Actuarial to design and implement our strategy on claims activities.

What you'll be doing

What will your essential responsibilities include?

• Support and drive a key growth initiative within the Americas region by developing scalable claims strategies that promote market expansion and customer satisfaction.
• Develop and establish the Wholesale Claims strategy, aligning it with overarching business objectives to drive competitive advantage and operational excellence.
• Set clear, measurable team goals and performance benchmarks, fostering a high-performance culture focused on continuous improvement, accountability, and achievement of strategic targets.
• Acting as a liaison with business partners, policy holders, and producers to help develop and grow our Wholesale business.
• Sharing expertise in all lines of business that Wholesale distributes including auto liability, inland marine, property, general liability, financial lines (including cyber/professional), excess and umbrella coverages.
• Applying expertise to Third Party Administrator(s) to assure appropriate staffing, technical handling, data transmission and all activities relating to oversight.
• Helping to manage colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Wholesale claims, in accordance with established Claim Department guidelines, service standards, and state regulations.
• Managing claims audits and ensuring compliance with governance standards across claims relating to Wholesale.
• Driving analytics and data development through identification and reporting on claims metrics and trends
• Collaborating with underwriting and actuarial teams to discuss claims trends, claim issues and lessons learned; review of policy/endorsement language.
• Assisting Underwriting and Product Distribution colleagues with marketing, business development and cross-sell activities.
• Participating in select industry conferences to help promote the company's Wholesale capabilities.
• Partnering and collaborating with practice leaders and Claims Legal in the managing and resolution of complex claim files.
• Providing superior customer service to policyholders and brokers and ensuring the same high customer service standards are upheld by all colleagues.
• Resolving claim disputes/disagreements with policyholders and producers in a mutually satisfactory manner while maintaining positive business relationships.
• Partnering with other claim managers to facilitate internal plans and strategies.
• Identifying strategic and tactical needs that can be solved through technology, process improvements, or training.
• Collaborating with Vendor Managers to help identify trends and ensure company Procurement Process is followed
• Maintaining close supervision of vendor management and expense control within the unit.
• Focusing on each team member's individual performance, development, and success.

In this role, you will report directly to the Head of Claims Strategy &Services.

What you will BRING

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
• Possesses effective analytical skills and sound judgment. Takes initiative and can self-direct.
• Ability to travel - there is an estimate of 25% travel.
• Excellent understanding of Programs as well as Excess & Surplus business.
• Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting and actuarial groups.
• Comprehensive knowledge of multi-state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Management skills: ability to coach, develop, set expectations, evaluate, and hold people accountable for performance. Serves as a role model – setting a high bar for performance, engagement, and commitment. Able to work and lead well under pressure.
• Excellent communication skills - verbal and written – as well as collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Ethics: has an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
• Education: Undergraduate degree required; possession of applicable state adjuster licenses required. Insurance designation (s) (CPCU, AIC, ARM) preferred.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

The U.S. base salary range for this position is USD $235,000 - $250,000.

Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2025.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

AXA XL is an Equal Opportunity Employer.