IT Regional Manager

2 days ago

New York, New York, United States h3 Technologies, LLC Full time

Full time role- not a contract

IT Regional Manager - US (onsite 3 to 5 days a week)

Location: New York City, New York, United States

Full time- Direct hire

Key Responsibilities

  • Deliver Exceptional IT Support: Ensure high-quality customer service to attorneys and staff while modeling a culture of client service excellence.
  • Team Leadership: Manage regional IT teams, set performance goals, foster continuous learning, and drive adaptability to evolving business and technology needs.
  • Operations Oversight: Maintain optimal uptime and reliability for all office technology, including computers, printers, peripherals, and A/V systems.
  • Service Management: Utilize ServiceNow and Jira to manage and track service requests, ensuring timely escalation, communication, and resolution.
  • Project Implementation: Partner with the PMO and other IT managers to execute regional rollouts of firmwide initiatives, infrastructure upgrades, and technology deployments.
  • Technology Partnership: Build trusted relationships with office leaders, providing technical guidance and aligning IT solutions with business priorities.
  • Security & Maintenance: Support infrastructure teams on network performance, security, and compliance; enforce best practices for data protection.
  • Cross-Functional Collaboration: Work closely with the IT Service Director and other regional managers to deliver a unified, repeatable service model across all offices.
  • Event Support: Oversee technology logistics for enterprise meetings, client presentations, and video conferences.
  • Travel: Periodic travel to regional offices for on-site leadership, team collaboration, and relationship management.

Qualifications

  • 10+ years of IT management experience in a multi-office or enterprise environment; professional services or law firm experience.
  • Expertise in Microsoft Operating Systems, Office Suite, networking technologies, and remote access tools (Citrix, VPN, iOS wireless).
  • Proficiency with ITSM systems (ServiceNow, Jira) and experience managing performance metrics and reporting.
  • Strong leadership, communication, and customer service skills.
  • Bachelor's degree required; advanced degree preferred.

This is an opportunity to lead a high-performing IT function at one of the nation's top firms, ensuring technology reliability, operational consistency, and world-class service across every U.S. office.

Skills and Certifications
[note: bold skills and certification are required]

10+ years of IT management experience in a multi-office or enterprise environment

Professional services or law firm experience required

Expertise in Microsoft Operating Systems, Office Suite, networking technologies

Remote access tools (Citrix, VPN, iOS wireless) expertise

Proficiency with ITSM systems (ServiceNow, Jira) & exp managing performance metrics & reporting

Strong leadership, communication, and customer service skills.

At least 10 years of management or supervisory experience

Security Clearance Required: No

Visa Candidate Considered: No

Full-time

Benefits - Full

Relocation Assistance Available - No

Commission Compensation - No

Bonus Eligible - No

Overtime Eligible - No

Interview Travel Reimbursed - No

Candidate Details

10+ to 15 years experience

Seniority Level - Mid-Senior

Management Experience Required - No

Minimum Education - Bachelor's Degree

Willingness to Travel - Never

Ideal Candidate

Please make sure candidates have all the required qualifications & a very stable background (no contract/temp focused) resumes

Best Regards,

Grace Abinezer

Recruitment Consultant | H3 Technologies, LLC

-

www.h3-

71 Cavalier Blvd., Suite 208, Florence, KY

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