NYC Pantry Cafe Manager

NYC PANTRY BY MADHAPPY CAFE MANAGER

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand's DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

Pantry by Madhappy is a food, and beverage concept developed by Madhappy that debuted in their West Hollywood Flagship location.

About the job

We are looking to hire a full-time cafe manager for our Pantry by Madhappy flagship location in Nolita, New York City. In this position will own all operating procedures at our Nolita location and build a team centered around efficiency, excellent customer service, and embodying our brand vision.

You must be based in New York City to be considered for this position.

Key Responsibilities

Operations

●      Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.

●      Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.

●      Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.

●      Ensure all operational processes are streamlined.

People Management & Development

●      Assist in recruiting, training, and leading a passionate, high-performing team to drive success and contribute to a seamless customer experience and higher customer retention.

●      Foster a supportive work environment by stepping in whenever needed to empower and support the team.

●      Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.

About You

Qualifications

● years of coffee and coffee leadership related experience

●      Deep knowledge of coffee and matcha preparation

●      Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards

●      Previous experience working in a small team environment

●      Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed

●      Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members

●      Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience

●      Familiarity with the Madhappy brand and mission

Characteristics

●      Possess strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.

●      Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.

●      Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.

Benefits

●      Up to 96 hours of PTO annually

●      Health, dental, and vision insurance

●      Retirement plans available

●      Quarterly fitness and mental health stipend

●      Welcome gift :)

●      Employee discount and early access to products

About Madhappy

Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via and @Madhappy.

About Local Optimist

Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.

About The Madhappy Foundation

The Madhappy Foundation is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.

Learn more here.