Customer Service Representative

5 hours ago

Wausau, Wisconsin, United States Yach's Body & Custom Full time

The ideal candidate will oversee customer service and office administrative functions while providing our customers with an "unsurpassed repair experience."

If you like -

  • a fast-paced work environment,
  • engaging with and helping customers face-to-face, and through other means of communication (i.e., phone, email, text), and
  • like a variety of tasks

This could be the job for you

Compensation:

$18 - $22 hourly DOE

Responsibilities:

  • Engage with customers and visitors promptly and courteously
  • Multitask and work in a team environment
  • Dependable and able to work 7:30 am - 5:00 pm M-F
  • Provide assistance to the estimating team by scheduling estimates and following through with scheduling repairs
  • Keep the office area and restrooms clean, tidy, and welcoming
  • Responsible for inbound and outbound calls, emails, etc.
  • Opens and closes the office during regular business hours 7:30-5:00 pm, Monday - Friday
  • Update customers continually during the repair process by various methods of communication
  • Uses and maintains the various systems used, such as CCC, BodyShop Booster, Auto Scheduler, iCAR, and OEM Certification platforms
  • Provides President and General Manager reports from the company management systems relating to service and sales
  • Assists the bookkeeper as requested

Qualifications:

  • Must be comfortable engaging with customers and visitors face-to-face and via other forms of communication
  • Must have legible handwriting and be comfortable filling out our documents
  • Must be dependable to ensure the office is opened daily on time
  • Have experience with MS Office products such as MS Word and Excel
  • QuickBooks knowledge is a plus, but not required

About Company

Since 1955, Yach's Body and Custom, Inc. has serviced Wausau and the surrounding areas and has been committed to providing customers with the small-town experience while remaining competitive and cutting-edge within the industry. Yach's is the perfect combination of old-school collision repair craftsmanship, small-town charm, and the most modern technology, each working in harmony to restore your vehicle to its pre-accident condition, ensuring that you and your family and friends are safe and secure when we put you back on the road again. Yach's mission is to "Glorify God by providing consistent, efficient, high-quality collision repair with an unsurpassed repair experience."

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