Account Representative

7 days ago

Wausau, Wisconsin, United States KOLBE & KOLBE MILLWORK Full time $48,000 - $96,000 per year

Kolbe & Kolbe Millwork Company, Inc. is recognized throughout the industry as a leader in the manufacturing of custom, superior quality windows and doors that can be found in some of the most visionary residences and commercial projects in North America.

The Kolbe story began 77 years ago after the Kolbe brothers began repairing and building window frames. As the business grew, maintaining a closely held family business was the priority, along with understanding the important role a large company plays in the community. Those commitments remain intact and have greatly influenced the success of the company. We hope you will consider joining the Kolbe team

Scope: Generate sales from assigned accounts in the designated region and help to maximize profitable revenue growth. This will be accomplished by providing customer support for all products, working to create solutions, prompt processing of orders and estimates, proactively working to convert quotes into orders, value added selling, managing inbound leads, and always working towards a superior customer experience.

Primary Responsibilities:

· Maintain regular contact with assigned accounts

· Regularly analyze accounts and work with Regional Sales Manager to address issues

· Establish strong relationships with key personnel at various levels at assigned accounts

· Record all customer interactions in CRM 365

· Understand and meet each account's unique needs and product requirements

· Proactively follow up on quotes and track progress in CRM 365

· Identify upselling opportunities and make recommendations to account sales representatives

· Promptly follow up on customer inquiries

· Ensure accounts support needs are being met – order entry, estimates, order tracking, drawing requests, issue resolution, etc.

· Use critical thinking skills to define challenges and develop mutually beneficial solutions

· Maintain an awareness of competitors and industry trends

Education and Experience:

  • Postsecondary education (preferred) or related job experience
  • Experience with Microsoft 365 (Excel, Word, Outlook, Teams, One Note) required
  • Experience with or ability to learn CRM, ProQuote (Paradigm)

Qualifications:

· Excellent communication skills including written, verbal, and active listening

· Excellent presentation skills to small and large groups

· Excellent analytical skills

· Must be able to:

o Respond to requests quickly and systematically

o Handle multiple projects at one time

o Meet deadlines

o Prioritize and maintain a proactive schedule while remaining flexible in order to quickly respond to customer needs and adapt to environmental changes

o Respond to objections

Job Type: Full-time

Pay: $ $24.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Work Location: In person

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