Call Center Representative

4 days ago

Wausau, Wisconsin, United States The Community Blood Center Full time $25,000 - $40,000 per year

Join a team dedicated to saving lives every single day—that's what working at The Community Blood Center (CBC) is really all about. Help schedule lifesaving blood donation appointments. No experience is necessary — we'll train you This is a great part-time job if you need flexibility during the day. Our Call Center Representatives are a big reason we have 100+ successful blood drives each month. Your work will save lives

JOB SUMMARY: Responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on The Community Blood Center's programs, services, and special blood needs.

SCHEDULE:

  • Part-time position, 16 hours/week.
  • Shifts range between Monday – Friday, 2pm – 7pm

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

  • Utilize CRM System to contact existing donors and schedule them in the most convenient locations.
  • Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving company goals for the fixed sites and mobiles.
  • Use critical thinking to determine appropriate outcome of calls.
  • Provides information as requested; transfer call(s) to the appropriate CBC personnel and maintains high quality customer service.
  • Follows phone scripts as directed and incorporates all the key talking points used for call evaluations during conversations with donors.
  • Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
  • Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.
  • Performs other duties as directed.

JOB QUALIFICATION REQUIREMENTS:

  • Professional, polite, and confident manner while making multiple phone calls per hour.
  • Previous call center or appointment setting experience is a plus
  • High School diploma or equivalent preferred.
  • Must maintain strict confidentiality of CBC and CBC donor information.
  • Excellent organizational, oral, and written communication.
  • Strong, flexible interpersonal skills and data entry/computer skills.
  • Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.

BENEFITS AND PERKS:

We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:

  • Paid holidays
  • Paid Volunteer Time Off
  • 403(b) retirement savings plan with matching contributions
  • Employee Assistance Program
  • Discounted YMCA Membership
  • Employee referral bonuses
  • Regular employee forums and committees — everyone on our team has a voice

What are you waiting for? Take the next step. Your work can matter — to you and the community. Apply today

The Community Blood Center

211 Forest Street

Wausau WI 54403

Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability

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