Quick Lube Manager

1 week ago


Southfield, Michigan, United States Glassman Automotive Group Full time

Job Overview

We are seeking a dedicated and experienced Express Service Manager to oversee our automotive service express department. The ideal candidate will possess a strong background in auto service management and dealership experience, ensuring that our team delivers exceptional customer service while maintaining high standards of vehicle maintenance and repair. This role requires a blend of technical expertise and leadership skills to drive performance and customer satisfaction.

Duties

  • Manage daily operations of the express service department, ensuring efficient workflow and productivity.
  • Lead, train, and mentor service technicians to enhance their skills in automotive diagnostics, repair, and customer service.
  • Implement upselling strategies for services such as oil changes, brake repairs, alignments, and transmission services.
  • Maintain mechanical knowledge of various automotive systems including engine repair, air brake systems, suspension components, shocks & struts, and tire services.
  • Conduct auto estimating for repairs and maintenance to provide customers with clear cost expectations.
  • Foster a positive customer experience by addressing concerns promptly and effectively.
  • Ensure compliance with safety standards and company policies within the service department.

Requirements

  • Proven experience in auto service management or similar roles within a dealership environment.
  • Strong mechanical knowledge with hands-on experience in automotive repair and maintenance.
  • Familiarity with automotive diagnostics tools and techniques.
  • Excellent customer service skills with the ability to communicate effectively with customers and team members.
  • Experience in sales and upselling services to enhance revenue generation.
  • Proficiency in cash handling procedures related to service transactions.
  • Knowledge of various vehicle systems including transmissions, brakes, alignments, suspension components, and auto body repair is preferred.
  • Ability to work collaboratively in a fast-paced environment while managing multiple priorities. If you are passionate about the automotive industry and have the skills necessary to lead a successful service team, we encourage you to apply for this exciting opportunity as a Service Manager.

Job Type: Full-time

Pay: $ $30.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Work Location: In person



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