Program Manager

2 days ago

Lemont, Pennsylvania, United States DMI Full time
About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at

About the Opportunity

DMI, LLC is seeking a Program Manager to join us. The Program Manager provides overall leadership, governance, and performance accountability for the End User Support Services program across multiple secure research and operational sites. Responsible for ensuring all contract requirements, SLAs, and customer satisfaction targets are met.

Duties and Responsibilities:

  • Serve as the single point of contact to the Government/Contracting Entity for all contractual and operational matters.

  • Oversee multi-site service delivery, including service desk, deskside, and field operations.

  • Manage staffing, performance reporting, and risk mitigation across the program.

  • Coordinate with laboratory IT leadership and security representatives to ensure alignment with enterprise goals.

  • Drive continuous service improvement (CSI) leveraging automation and data analytics via the MyServe platform.

Qualifications

Education and Years of Experience:  

  • Bachelor's degree or equivalent experience
  • 10+ years of IT program management experience within complex federal or R&D environments.

Required and Desired Skills/Certifications: 

  • PMP or ITIL certification preferred

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No physical requirement is needed for this position.

Location: Hybrid Chicago, IL

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What's Right – We lead with honesty and integrity.
  • Own the Outcome – We take responsibility and deliver.
  • Deliver for Our Customers – We are relentless about delivering value.
  • Think Bold, Act Smart – We innovate with purpose.
  • Win Together – We collaborate and celebrate our success.

These values aren't just ideals—they show up in how we support every part of your well-being:

  • Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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