Customer Development Specialist

RJW Logistics Group is HIRING
OUR PEOPLE ARE OUR FUTURE. THAT'S WHY THEY COME FIRST.

RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees' success and to producing continuous innovation that drives the retail logistics industry forward.

Empower Your Future with Our Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here's what you can look forward to:

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.

Benefits:

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• Disability Insurance

Job Purpose: The Customer Development Specialist role will be to assist customers transitioning new business in to RJW, whether it be new to our portfolio or a new retailers. The Customer Development Specialists assist customers with all onboard activities, while also gathering critical business details to ensure that we are executing at the highest levels for our customers. The goal of the Customer Development specialist is to curate solid and positive relationships with our customers and open lines of communication for future business opportunities.
 
Essential Duties and Responsibilities: Collaborate with upper management on capacity planning as suppliers grow with their business Being able to effectively onboard any major U.S. retailer RJW offers to ship to know and understand the Retailers RJW engages with and be able to advise customers on best practice, fine reduction and consolidation capabilities Working along side the sales team to approach business opportunities with current suppliers in our programmer Customers start-up Welcome calls with customers to explain the onboard Process Record all activity/updates in Azure and Share point Coordinate and lead start-up calls for customers engaging with new retailers schedule and manage 30-day hyper care program for suppliers for official onboard hand-off to the CAM team and ensure customer satisfaction with the CAM team on a transition plan for each customer and retailer so there are no disruptions or lost knowledge during the hand over find solutions for new supplier issues (labeling issues, inbound issues, timeline constraints etc)Communication will need to create detailed reports and plans Communicate upcoming plans to upper management Distribute updates to Integration Team problem-solving-- Using a methodical approach to keep projects on track and meet project goals Organization To manage multiple projects at once and keep constant communication with the Customer. Customer service-- to know what customers need and work with IT and CAM Team to ensure we can meet their needs know and understand the RJW business model and utilize opportunities to upscale additional retailer or vendor products to the Customer keep detailed records and update them in to Azure, Share point and the CRM
 
Additional Responsibilities: Excellent verbal and written skills. Knowledge and ability to enter data in Logistics software. Excellent problem solving and resolution skills. Ability to work under pressure situations. Ability to Multi-task. Detail oriented. General office management experience .
 
Qualifications: 2 years related experience One year must be completed at RJW
 
Education and/or Experience Required: High School education required. College or some college preferred.
 
Language Skills Sets:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

 
Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 
Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to determine "root cause" of problem and determine corrective action.

 
Computer Skills: To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
 
Physical Demands:

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

 
Work Environment: Office environment
 
Employer Rights: This job description is intended to provide general information about the Business Project Manager position . The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Business Project Manager, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.
 
Employment-At-Will: It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.
 
Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.

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