B2B Customer Service Manager

1 day ago

Spring Hills, Texas, United States ASD Lighting Corp Full time

About ASD Lighting

At ASD Lighting, we put service at the center of everything we do. We deliver reliable, energy-efficient lighting solutions and take pride in supporting our customers with fast, friendly, and dependable service. Our team is committed to building lasting relationships and making every customer experience a positive one.

About the Role

As the B2B Customer Service Manager, you'll lead a dedicated team that supports our business customers every day. You'll make sure orders run smoothly, questions get answered quickly, and every client feels valued. This role also works closely with Sales, Operations, and Logistics to ensure customers receive the reliable, responsive service ASD Lighting is known for.

What You'll Do

  • Lead, coach, and support the customer service team to achieve great results.
  • Oversee order processing, customer communication, and issue resolution.
  • Build and maintain strong relationships with customers, sales reps, and manufacturing partners.
  • Track service performance and identify ways to improve efficiency and customer satisfaction.
  • Guide the team in assisting the sales department through data insights and proactive outreach.
  • Monitor customer trends and behavior to spot new opportunities or challenges.
  • Collaborate with Sales, Operations, and Logistics to ensure seamless coordination.
  • Create and update procedures and best practices to keep service consistent and effective.

What You Bring

  • 5+ years of B2B customer service or account management experience.
  • 2+ years in a leadership or supervisory role.
  • Strong communication, problem-solving, and people skills.
  • Ability to manage multiple priorities and keep things organized.
  • Experience working with CRM systems and analyzing reports.
  • Bachelor's degree in Business or a related field (preferred).

Why You'll Love Working Here

  • Competitive salary and full benefits package.
  • Supportive, team-oriented work environment.
  • Room to grow and take on more responsibility.
  • A chance to make a real difference in customer experience and company success.

Apply today to join a stable, growing company where your leadership makes an impact

Job Type: Full-time

Pay: $80, $110,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Experience:

  • Manager: 2 years (Required)

Ability to Commute:

  • The Woodlands, TX Required)

Work Location: In person

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