Supply Chain Customer Service Specialist

Customer Service Representative

Job description:

Job Summary

Berryman Chemical is seeking a dedicated and professional Customer Service Representative (CSR) to join our team in The Woodlands, TX. The CSR will act as a primary point of contact for our clients, provide timely and accurate support, process orders, and resolve any issues that may come, up in a timely and effective manner. They collaborate with all other company departments, to meet overall objectives and enhance the customer service function to exceed our customers' expectations. Chemical experience is a must.

Duties and Responsibilities

Orders

· Complete the order process from receipt and entry of customer order through shipment and delivery, using defined processes.

· Process orders proficiently and accurately to meet the required delivery date.

· Fields customer service inquiries and transactions independently and proficiently:

§ Resolve customer problems by clarifying the customer's complaint; determining the root cause, selecting, and explaining the best solution to solve the problem; expediting correction or adjustment with other departments; following up to ensure resolution

· Provide documentation to customers upon request, including but not limited to product, order status, and shipping information.

· Proficiency in all order types and process flow through all departments.

· Pleasant and professional demeanor

· Superior customer interaction skills

Logistics

· Tender and monitor orders to carriers or brokers and use timely decision making to ensure on-time delivery.

· Identify carriers, manage performance, and negotiate rates through reporting and other available tools.

· Build outbound loads, assessing available carrier capacity.

Customer Relationships

· Confirms understanding of customer needs, issues, and requests.

· Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right people and escalating more complex issues to the appropriate level.

· Account maintenance to include regular updates of contact information, ship to requirements, etc.

· Provide customer service and operational support for both internal and external customers.

· Build sustainable relationships through open and interactive communication.

Sales Support

· Actively listens for and identifies opportunities to cross sell additional products and services.

· Reports orders lost/canceled due to pricing or changes in order pattern to sales team to retain customers and seek alternatives when possible.

· Provides the sales team with any requested information in a timely manner to maintain the account.

Skills and Abilities Required

· Excellent verbal, written and analytical skills.

· Computer skills – MS Office, Oracle a huge plus

· Ability to multi-task, while remaining organized.

· Ability to react well under pressure and treat others with respect while maintaining professionalism.

· Identifies and resolves problems in a timely manner.

· Knows how to prioritize and schedule ahead.

· Work efficiently and effectively, both independently and as a team to ensure exceeding operational standards.

· Balances team and individual responsibilities helps build a positive team spirit.

· Adapts and able to deal with frequent changes in the work environment.

· Able to manage difficult or emotional customer situations and responds promptly to requests to meet customer expectations.

· Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.

· Ability to work in a fast-paced environment where flexibility is highly valued.

· Become familiar with products and pronunciation and applications.

· Ability to show initiative.

· Demonstrate kindness and respect to others while performing the duties that make up this job

· Positive and professional attitude

Qualifications

• Three (3) + years of customer service in a Chemical company

Working conditions

On-site office setting. Occasional on call availability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person