sales & customer service assistant store manager

4 days ago

Spring Hills, Texas, United States Tyler's Full time $40,000 - $55,000 per year

Job Summary

As part of the management team, the Sales Assistant Manager works directly with the Store Manager to ensure the responsibilities of day-to-day management and sales goals of the retail store are being met. The Sales Assistant Manager helps with implementing strategies to improve customer service, drive store sales, and increase profitability. The Assistant Manager is responsible for opening and closing the store when the Store Manager is not present. An Assistant Manager is a leader and must have the ability to make informative decisions, solve problems in a critical and diligent manner, and effectively manage the store when the Store Manager is not present.

Responsibilities/Duties

· Responsible for customer service training and scheduling of on-sight vendor training to ensure sales associates have the correct product knowledge and skills to meet customer service expectations.

· Develop baseline customer service training to ensure customer service expectations are met.

· Ensures customer needs are met, complaints are resolved, and service is quick and efficient.

· Interview, hire, train and create a positive work environment in order to retain staff.

· Assists with scheduling sales staff to maximize profitability.

· Assists with orientation, training, and development of sales associates in company policies and standards.

· Ensures safekeeping of all TYLER'S property.

· Maintains store appearance and product presentation to company standards.

· Communicates with the Store Manager and Merchandiser to arrange, organize, and display new merchandise on the sales floor.

· Keeps sales associates on task with the daily duties delegated by the merchandiser & other management.

· Provides support to sales associates during peak periods or when scheduling conflicts arise.

· Processes sales transactions, returns, and special orders, and ensures that all related documentation is accurate and complete.

· Leads and directs the work of others.

· Works to prevent damage and theft of merchandise.

· Assists in management of store operations.

· Keeps the Store Manager well informed of activities and significant issues.

Skills Required

· Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately.

· Ability to provide outstanding customer service.

· Ability to merchandise effectively.

· Ability to manage store operations effectively and efficiently.

· Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to sales associates.

· Ability to operate all equipment necessary to perform the job.

· Self-motivator with strong interpersonal, communication, organization and follow-through skills.

Job Requirements

· Must have at least 3 years of high volume sales manager experience or 3 years of low volume store manager experience.

· Available to work a full-time schedule including nights, weekends, and holidays.

· Availability to work the hours necessary to open and/or close the store.

Job Type: Full-time

Pay: $40, $55,000.00 per year

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: In person

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