Provider Relations Manager I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you

Modivcare is looking for an experienced Provider Relations Manager I to join our team. This role is responsible for developing and maintaining positive, productive relationships with transportation providers across assigned geographic areas. The position works closely with company departments and external partners to ensure high-quality service delivery, drive provider performance, and implement process improvements that support key operational metrics.

This role…

• Manages transportation execution across all modes within designated areas of responsibility.
• Builds and manages provider relationships at the local and regional levels.
• Identifies opportunities for improvement through continuous provider engagement and communication.
• Conducts training sessions for providers and staff on company policies, systems, portals, and procedural changes.
• Drives performance in safety, on-time pickup and delivery, complaint reduction, digital compliance, and reroute mitigation, using Perfect Trip metrics.
• Partners with Operations leadership to improve performance and reduce missed trips, provider complaints, and member abrasion.
• Utilizes data from multiple systems to diagnose root causes and implement network-level solutions.
• Makes decisions relating to provider engagement and escalates issues requiring broader input.
• Supports safety and compliance initiatives to foster a safe working environment.
• Represents Modivcare at provider meetings, working collaboratively to address concerns and find mutual solutions.
• May lead or participate in additional projects and duties as assigned.
• Requires up to 70% travel to meet with providers, attend industry events, and support various market needs.

We are interested in speaking with individuals with the following…

• Bachelor's Degree required.
• Zero (0) plus years of experience.
• Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills, with the ability to negotiate and resolve conflicts.
• Interpersonal skills to engage stakeholders at various levels.
• Strong problem-solving, judgment, and decision-making capabilities.
• Customer service orientation and ability to deliver a positive provider experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook).
• Knowledge of LSI proprietary software is a plus, or the ability to learn new platforms quickly.
• Familiarity with non-emergency transportation brokerage operations is a plus.

Salary: $52, $71,400.00

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us