IT Systems

5 days ago

Brewster Hill, New York, United States Central Point Partners Full time $60,000 - $180,000 per year

Location:
Brewster, NY

Department:
Corporate IT

Reports To:
IT Service Desk Manager

Work Type:
100% Onsite

Summary
Company is seeking an experienced
IT Systems & Operations Support Specialist
to provide hands-on IT and Operational Technology (OT) support within a dynamic manufacturing environment. This role combines traditional desktop and infrastructure support with plant-floor technology troubleshooting, ensuring seamless operation across IT and automation systems. The ideal candidate will possess a strong service mindset, broad technical expertise, and the ability to communicate effectively with non-technical users.

Key Responsibilities
System Support & Troubleshooting (40%)

  • Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals.
  • Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system.
  • Perform imaging, software installations, hardware replacements, and peripheral setups per company standards.
  • Deliver consistent, professional communication and build strong user relationships across departments.

Infrastructure & Operations Support (40%)

  • Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling.
  • Support backup and disaster recovery solutions, virtualization environments (Hyper-V, Azure HCI), and Windows server operations.
  • Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems.
  • Maintain compliance with security protocols, data handling standards, and corporate IT policies.

Operational Technology Support (20%)

  • Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms.
  • Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems.
  • Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments.

Qualifications
Required

  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
  • 5+ years of hands-on IT operations, infrastructure, or technical support experience.
  • Strong knowledge of Windows environments, Azure services, and core networking concepts.
  • Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.
  • Excellent problem-solving, customer service, and communication skills.

Preferred

  • Experience supporting industrial control systems (SCADA, PLC, DCS, MES, AVEVA, Wonderware, Client iFIX).
  • Familiarity with IoT device management and cybersecurity principles.
  • Certifications such as CompTIA Network+, Microsoft, or Cisco preferred.

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