Guest Service Coordinator

4 days ago

Albuquerque, New Mexico, United States Flawless LLC Full time $40,000 - $60,000 per year
:

Job Title: Front Desk Associate – Full Time

Reports To: Haley Rizek, Clinic Manager

Anticipated Start Date: January 5th, 2026

Company Overview

At Flawless Med Spa, part of the Alpha Aesthetics Partners family, we pride ourselves on being more than a med spa; we're a close-knit team that feels like family. We live by "all vibes, one tribe" — blending professionalism, innovation, and fun. For the past 14 years, our patients have trusted us to deliver the very best medical aesthetic treatments in New Mexico because our providers and team aren't just highly trained — they're deeply invested in our community and each other.

As part of Alpha Aesthetics Partners, we're connected to some of the top med spas and aesthetics practices in the country. With access to best-in-class training, expert knowledge sharing, and business support, our team is empowered to focus on what matters most: exceptional patient experiences and growth.

Position Summary

We're looking for a welcoming and detail-oriented Front Desk Associate to be the first impression of Flawless Med Spa. In this role, you'll create a seamless and inviting experience for every patient — from greeting and check-in, to scheduling and payments. You'll help set the tone for our "all vibes, one tribe" culture while supporting both the clinical team and our patients with professionalism, efficiency, and warmth. This is more than a front desk role — it's the chance to join a supportive, high-energy culture where laughter, learning, and teamwork are just as important as the results we deliver.

Key Responsibilities
  • Patient Experience: Greet every patient with warmth and professionalism; ensure they feel welcome and comfortable from the moment they arrive.
  • Scheduling & Communication: Manage appointments, phone calls, emails, and confirmations while maintaining accuracy in our EMR system.
  • Check-In & Check-Out: Guide patients smoothly through intake, consent forms, payments, and rebooking.
  • Sales Support: Educate patients on packages, memberships, and promotions while supporting team sales goals.
  • Collaboration: Work closely with providers, estheticians, and leadership to ensure smooth daily operations.
  • Clinic Standards: Keep the front desk, waiting area, and retail shelves organized, clean, and aligned with our luxury aesthetic.
  • Community Engagement: Represent Flawless with pride at events, promotions, or campaigns as needed.
Why Join Flawless?
  • Family Atmosphere: You'll never feel like just a number here — we support each other like family.
  • Culture of Fun: We celebrate wins together and believe joy belongs at work.
  • Professional Excellence: You'll be part of the med spa that sets the standard for patient care and results in New Mexico.
  • Innovation & Growth: With the backing of Alpha Aesthetics Partners, we invest in cutting-edge technology, training, and professional development.
  • Community Connection: We're rooted in Albuquerque and proud to serve our patients like neighbors.

Requirements:

Required Skills & Qualifications

  • 1+ year of experience in customer service, hospitality, or front desk/administrative roles (medical spa or healthcare preferred)
  • Strong organizational skills and attention to detail
  • Excellent communication skills, both in person and over the phone
  • Comfortable with technology (EMR systems, scheduling software, payment systems)
  • Positive, professional demeanor with a patient-first mindset
  • Thrives in a fast-paced, team-oriented environment
  • BILINGUAL (SPANISH) APPLICANTS WILL BE PRIORITIZED

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