Retail Brand Experience Assistant Store Manager

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials.

The mission of Avocado is to be theworld's most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture.

As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.

AGB fun facts:

• We're a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.
• Our products are organic certified by GOTS.
• Our factories are powered by renewable energy and are approaching zero waste.
• We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

THE ROLE

Avocado is currently looking for a Retail Brand Experience Assistant Store Manager to be part of our team in Palo Alto, CA

This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus

• Note on Location: You will be working on-site at our location in Palo Alto, CA. This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $ $26.75 Hourly, plus potential monthly bonus.

WHAT YOU'LL BE WORKING ON

Retail:

• Assist in managing the overall atmosphere of our Experience Center.
• Attend community events and meetings when necessary to represent the store and the Avocado brand.
• Assist managing inventory of sellable products across all channels.
• Champion our brand's values and be willing to promote the retail experience in your community.
• Assist with maintaining the overall condition of the retail and office space.
• Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance.
• Limit shrink (negative cost) of products and peripherals.
• Ability to lift 150 lbs. and be on your feet all day.

Digital:

• Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments.
• Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc.

Overall:

• Assume responsibility of management duties in absence of a store manager.
• Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis.
• Train and ensure the whole team is well-versed in all products and processes.
• Lead by example in KPIs / OKRs around sales goals.
• Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement.
• Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures)
• Suggest methods to improve operations, efficiency, and service.
• Assist with managing your employees schedules, hours, vacations, etc.
• Participate in company initiatives and concept projects.
• Provide the best customer service in the world

WHAT YOU BRING

• Minimum of 1 year of retail or equivalent experience - store management or assistant management experience (e.g. at least keyholder) and experience managing and training store employees is a plus.
• Mac and Google suite proficiency is also a plus
• Must be comfortable taking phone and video appointments.
• Someone invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.
• An entrepreneurial spirit to elevate your specific location.
• Desire towards ongoing self-improvement and professional development.
• Shows passion towards our brand's values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus
• Café experience; training experience; experience running branded events is a plus

PHYSICAL REQUIREMENTS

• Stationary position: Must be able to remain stationary 50% of the time.
• Move: This role involves moving throughout the retail space to meet with different team members and customers.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task.

Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.