Retail Gearhead/ Sales Associate

1 week ago

Palo Alto, California, United States CSC Generation Full time $40,000 - $80,000 per year
At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life's greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. 
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. 
We are looking for a dynamic and enthusiastic Gearhead (Sales Associate) to join our retail team. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs. What you get to do every day:
  • Greet and assist customers with their purchases
  • Provide product information, advice, and recommendations to customers
  • Process sales transactions accurately and efficiently
  • Maintain a clean and organized store environment
  • Manage inventory levels and restock merchandise
  • Participate in company-wide promotions and marketing campaigns
  • Collaborate with the marketing and buying teams to ensure product offerings align with customer needs
  • Continuously strive to improve customer satisfaction and exceed sales targets
  • Develop and maintain knowledge of products, industry trends, and competitors
  • Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or other outdoor sport preferred
  • Outdoor industry and retail experience, nice to have
  • Perform other duties as assigned by the Store Manager and Assistant Store Manager
What you bring to the role:
  • High school diploma or equivalent required; some college coursework preferred 
  • Previous retail sales experience preferred 
  • Excellent communication and customer service skills
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced, team-oriented environment
  • Basic computer skills and proficiency in Microsoft Office and point-of-sale systems
  • Flexibility to work weekends, holidays, and evenings
  • Passion for outdoor activities and knowledge of outdoor gear and apparel 
$ $20 an hour The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.  
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected]. 
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.     The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].   We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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