Lead Development Specialist

1 week ago


Lynchburg, Virginia, United States Cenvar Roofing & Solar Full time

Job Description

We are an established yet growing residential re-roofing company with an unflinching commitment to provide quality workmanship and top-notch customer service We understand that our team is of foremost importance in our pursuit of excellence and we value team above all else.

Cenvar Roofing has an opening for a Lead Development Specialist who will act as a call center representative at our corporate office in Lynchburg, VA. The successful candidate will act as a liaison between our company and its current and potential customers.

Lead Development Specialist Duties

  • Manage inbound & outbound calls in a timely manner
  • Identify customers needs & clarify information
  • Record accurate customer data
  • Schedule estimates
  • Provide excellent customer service
  • Act as a first point of contact for customers seeking roofing services
  • Electronically map routes to determine branch service area
  • Other duties as assigned

Minimum Skills & Requirements

  • Exceptionally strong written & verbal communication skills
  • Ability to be trained on & navigate company software
  • Basic to Intermediate computer skills to include familiarity with using email and some experience with Google Sheets or Excel
  • Must be able to effectively communicate through a headset & computer telephone
  • Ability to read a regionalized map to determine service area by branch
  • Record keeping, organization & accurate documentation ability
  • Must have previous receptionist, call center or office environment experience
  • Must be able to type a minimum of 45 WPM
  • High school diploma or equivalent
  • Must have reliable transportation
  • Must be comfortable working in an environment where dogs are present without accommodation

Benefits

  • Competitive salary of $17.00 per hour
  • Comprehensive benefits package that includes the option to participate in 401k, Medical, Dental, Vision and Life Insurances
  • $50,000 company provided life insurance policy while employed
  • Paid time off
  • Paid holidays

Job Type

Full time: Monday - Friday, 8:00am - 5:00pm

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person



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