Lead Development Specialist
1 week ago
Job Description
We are an established yet growing residential re-roofing company with an unflinching commitment to provide quality workmanship and top-notch customer service We understand that our team is of foremost importance in our pursuit of excellence and we value team above all else.
Cenvar Roofing has an opening for a Lead Development Specialist who will act as a call center representative at our corporate office in Lynchburg, VA. The successful candidate will act as a liaison between our company and its current and potential customers.
Lead Development Specialist Duties
- Manage inbound & outbound calls in a timely manner
- Identify customers needs & clarify information
- Record accurate customer data
- Schedule estimates
- Provide excellent customer service
- Act as a first point of contact for customers seeking roofing services
- Electronically map routes to determine branch service area
- Other duties as assigned
Minimum Skills & Requirements
- Exceptionally strong written & verbal communication skills
- Ability to be trained on & navigate company software
- Basic to Intermediate computer skills to include familiarity with using email and some experience with Google Sheets or Excel
- Must be able to effectively communicate through a headset & computer telephone
- Ability to read a regionalized map to determine service area by branch
- Record keeping, organization & accurate documentation ability
- Must have previous receptionist, call center or office environment experience
- Must be able to type a minimum of 45 WPM
- High school diploma or equivalent
- Must have reliable transportation
- Must be comfortable working in an environment where dogs are present without accommodation
Benefits
- Competitive salary of $17.00 per hour
- Comprehensive benefits package that includes the option to participate in 401k, Medical, Dental, Vision and Life Insurances
- $50,000 company provided life insurance policy while employed
- Paid time off
- Paid holidays
Job Type
Full time: Monday - Friday, 8:00am - 5:00pm
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
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