Technical Support Specialist

Our Mission

Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc's most important asset is our people. As a Technical Support Specialist, you'll play a vital role in ensuring employees in the New York office and remote users across the U.S. have the technology and support they need to succeed. You'll focus on onboarding and offboarding processes, triaging IT requests, troubleshooting employee systems, and maintaining accurate asset and inventory records. You'll also provide in-person support in our New York City office five days a week, serving as the go-to resource for walk-up requests and daily onsite IT coverage. This role is a great opportunity for someone early in their IT career who wants to build technical experience, contribute directly to the success of our teams, and grow toward a senior technical support or engineering role while helping advance Zocdoc's mission to give power to the patient.

You'll enjoy this role if you are…

• Personally motivated by helping others and creating seamless technology experiences for your teammates.
• Resourceful and proactive; you see an issue, take ownership, and work to get it resolved efficiently.
• Detail-oriented and organized, keeping track of multiple priorities while ensuring accuracy across onboarding, asset tracking, and IT requests.
• Collaborative and communicative, understanding that great IT support depends on both strong relationships and effective processes.
• Adaptable and curious, always willing to learn new systems, improve existing workflows, and grow your technical skills.
• Excited to grow within IT, taking on new challenges and building a foundation for long-term career development.
• Professional, approachable, and able to stay positive even when things get hectic. You know that a little humor and teamwork go a long way.

Your day to day is… 

• Monitoring and managing the IT Support Desk queue, ensuring tickets are triaged, escalated, and resolved in a timely and professional manner.
• Providing on-site support for employees in the New York office, including walk-up desk assistance and daily coverage for in-person technical needs.
• Supporting onboarding and offboarding by managing account setup, laptop configuration, shipping coordination, and deactivation processes.
• Providing technical support for employee systems, hardware, and software, assisting with troubleshooting and escalating complex issues when necessary.
• Maintaining accurate IT asset and inventory records across Jira and other systems, ensuring equipment is properly tracked, assigned, and reconciled.
• Assisting with the setup, testing, and maintenance of conference room and A/V equipment for onsite and offsite meetings and events, including running and supporting these meetings as needed.
• Collaborating with the IT procurement team to track hardware needs, maintain inventory accuracy, and fulfill office equipment requests.
• Participating in team projects and initiatives that improve IT operations, enhance the employee experience, and strengthen overall service delivery.

You'll be successful in this role if you have…

• A genuine desire to help others and create a seamless technology experience for every employee.
• Meaningful experience (1 to 2 years) in IT support or helpdesk environments, where you've learned to balance technical work with great customer service.
• A knack for solving problems with patience and professionalism, and the ability to know when to dig in or escalate for quick resolution.
• Familiarity with tools like Google Workspace, Active Directory, Azure, and Jamf, along with curiosity to learn new technologies as the team evolves.
• An understanding of IT asset management and why organized, accurate records are essential for smooth operations.
• Strong communication skills that help you connect with people at all levels, explaining technical details clearly and making others feel supported.
• A team-oriented mindset and belief that collaboration, accountability, and clear communication are key to great service delivery.
• A growth mentality and eagerness to learn; you take pride in doing things well and are excited by opportunities to keep improving.
• The ability and enthusiasm to work in the office full-time, building relationships face-to-face and providing direct, hands-on support to Zocdoc employees.
• Humility and empathy. You treat everyone with respect and know that great IT support starts with great relationships.

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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