Onsite IT Support Specialist

3 days ago

New York, New York, United States Hitco Full time

Summary

We are actively seeking an experienced IT Support Specialist to join our team and provide essential IT support for our portfolio of clients in the NYC area, primarily in an education environment. As an IT Support Specialist, you will play a pivotal role in maintaining day-to-day technology support across HITCO's charter schools. This position encompasses a blend of onsite and remote work and may entail participation in projects on an as-needed basis, requiring collaboration with our IT teams and client stakeholders as necessary.

Key Responsibilities:

1. Technical Support and Problem Resolution: Lead the resolution of technical issues, particularly those requiring on-site support.

2. On-Site Installations, Repairs, and Maintenance: Manage on-site tasks related to workstations, network equipment, and peripheral devices.

3. Network Monitoring: Regularly monitor network performance and security.

4. Software Updates: Ensure all systems are up-to-date with the latest software and security patches.

5. User Training: Conduct periodic user training sessions on cybersecurity best practices.

6. Ticket Resolution: Resolve support tickets within agreed-upon SLAs.

7. Weekly Onsite Visits: Perform onsite visits twice a week (10am-4pm) to address unresolved tickets and carry out preventive maintenance.

8. Project Assistance: Collaborate on projects as needed, working closely with project teams and stakeholders.

Candidate Qualifications:

  • Education: Bachelor's Degree in a Technology-related field or equivalent certifications (highly desirable).
  • Experience: Minimum of 2+ years of experience in Tier 1 and 2 technical support, particularly within an education environment.
  • Background Check: Candidates will be subject to a background check as part of the hiring process.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Windows Systems
  • Mac Systems
  • Active Directory
  • Networking equipment and concepts
  • Hardware repairs and installations

Skills:

  • Excellent customer service skills
  • Strong hands-on technical support skills
  • Exceptional verbal and written communication skills

Abilities:

  • Passion for technology, innovation, troubleshooting, and making a difference.
  • Adaptability to changing situations, flexibility in approach, and effective multitasking.
  • Self-motivation and the ability to work independently when required, taking initiative and ownership of tasks.
  • Self-awareness to assess limitations, recognize when to seek assistance and collaborate effectively with others.

Job Type: Contract

Projected Total Compensation: $ $25.00 per hour

Expected hours: 12 per week

Benefits:

  • Flexible schedule

Work Location: Hybrid remote in New York, NY 10027

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