Technical Support Specialist

Apply for positionOffice: New York, NYDepartment: IT SupportJob Descriptionp]:text-b2 [&_ul]:my-3 [&_ol]:my-3 [&_ul]:list-none [&_ol]:pl-7 [&_ol]:pb-6 [&_li]:my-0 [&_li]:pb-1.5 [&_li:last-of-type]:pb-0 [&_li]:relative [&_li]:pl-6 [&_li]:before:absolute [&_li]:before:content-['—'] [&_li]:before:left-0 [&_li]:before:top-0">The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.About The RoleAs Desktop Support Administrator, you will provide infrastructure IT support services for The New York Times Company. You will support all functional departments, working with the New York Help Desk, Application Support, Platforms, Networking, Storage, and other support teams to provide fast and exceptional service to end-users. You will report to the Manager, End-user Operations. You will be on site three days per week in New York, NY.This is a hybrid position, based in our New York City office and includes regular attendance in the office 3 days each week (subject to change).ResponsibilitiesYou will provide tier 2 hands-on support to end-users throughout the company (excluding executives) who are working in an office or working from homeYou will promptly handle IT support requests through Servicenow and Jira ticketing systemsYou will maintain all equipment per our company inventory asset control standards.You will deploy, configure, and troubleshoot end-user computing devicesYou will install, configure, and troubleshoot supported operating systems including: enterprise software (i.e Microsoft Office Adobe Creative Suite, Gsuite, etc), Wi-Fi, internet browsers, and general connectivity issues.You will provide customer training on systems and technology and distribute instructional documentation.You will troubleshoot and resolve issues via remote support tools, phone, chat, email, or in person from NY Times employees, freelancers, and contractors and update and create tickets following established procedures.You will assist facilities for operational requests and building needsYou will enforce standards and security, including: PCI and GDPR standards.You will support special events in the office and at remote locationsYou will demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.Basic Qualifications3+ years of experience in an IT technical support role1+ years of experience with end-user support using different technologies1+ years of experienced as a system administrator.You can move, lift, carry, push, pull, and place objects up to 25 pounds without assistanceYou can reach overhead and below the knees, including bending, twisting, pulling, and stoopingYou can stand, sit, or walk for an extended period of timePreferred QualificationsFamiliarity with Apple platformsFamiliarity with ServicenowFamiliarity with Bomgar remote control applicationThis position is represented by the NewsGuild of NY.REQ-018619The annual base pay range for this role is between:$68,170—$75,500 USDThe New York Times Company is committed to being the world's best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)'s Know Your Rights Poster is available here.The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Emails sent for unrelated issues, such as following up on an application, will not receive a response.The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.For information about The New York Times' privacy practices for job applicants click here.Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at You can also file a report with the Federal Trade Commission or your state attorney general.Apply for position