Family Services Specialist

Hiring Range: $55,278 to $64,952

Full Time or Part Time: Full Time

Additional Detail

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We know you: you're flexible, adaptable, and well-organized; compassionate, understanding, and assertive. You're committed to senior adults and adults with disabilities who need a voice. And you know what? You might be exactly who we're looking for.

Customer Experience: It's Our Business, It's Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is hiring a Family Services Specialist to work with adults needing long-term care. This specialist will be responsible for conducting two key types of assessments, Long-Term Care Screenings (Uniform Assessment Instrument – UAI) and Assisted Living Facility Auxiliary Grant assessments. This position involves evaluating adults to determine their eligibility and need for various long-term care services, including placement in assisted living facilities and access to financial assistance. As the Family Services Specialist, you will play a crucial role in connecting individuals with the resources they need.

What You Do and How You Do It:

The Family Services Specialist for Adult Services will handle screenings and assessments that will be entered in the case management systems, Dynamics, Peer Place and Pre-admission Screening. You will provide care coordination and assistance to connect customers to services while working with internal and external community partners. You will determine appropriate services and write/implement service plans. As the Family Services Specialist, you will also provide case management services to monitor compliance for Companion Services and provide case management for guardianship caseload. You will communicate with services providers and many others during the day. You will ensure that the case management systems, Dynamics, and Peer Place are updated appropriately. The Family Services Specialist will be responsible for providing resource information to individuals who contact social services regarding concerns related to adults (phone or walk-in).You will ensure coverage for the phone and walk-ins during business hours and educate the staff and the community about APS intake and mandated reporting requirements. You may be called upon to provide support to the agency in other ways as well.

Here's What You Need:

• Minimum of a bachelor's degree in a Human Services field or minimum of a bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC of the Administrative Code of Virginia) required.
• Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities required.
• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
• Adult welfare experience in Virginia public social services preferred.
• Experience compiling reports, correspondence, data and narrative of case management and grant proposals preferred.

We're Looking for Ideal Candidates Who Have:

• Ability to demonstrate exceptional critical thinking and decision-making skills during crisis situations.
• Computer competency.
• Ability to interpret laws, policies and regulations related to human services.
• Exceptional ability to collaborate and achieve performance goals.
• Excellent organizational, time management, oral and written communication skills to include the ability to interact with a diverse population
• Outstanding public speaking and presentation skills
• Strong engagement, assessment, and interviewing skills
• Good personal boundaries and a strong team player
• A real commitment to the safety of adults and children and to the Chesterfield-Colonial Heights Department of Social Services

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required. A Chesterfield County application is also required and must be submitted online by the deadline.

This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

This position is part of an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.

Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Master's or Bachelor's degree in social work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).

Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)?

Real Talk

We'll be honest. This is intense work. Contact with the public will be in homes or homeless environment, facilities, through telephone calls or walk-ins at social services. Some people may not be pleased about the decisions you make. You may be impacted by some of the information you hear. It's a stressful job with critical outcomes. You must be flexible while prioritizing your daily activities. No day is the same, but you have the power to create positive change and have a direct impact on the life of a vulnerable adult and their family that lasts a lifetime. If you are committed to making a real difference in the lives of others, we want you on our team.

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Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Social Services

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer