Sales Account Manager

3 days ago

Houston, Texas, United States CIA WHEEL GROUP Full time

Job overview

We are seeking a results-oriented and proactive Sales Account Manager to join our TWG Sales Team. The ideal candidate will be responsible for providing our customers with best-in-class customer support acting as their trusted advisor.  We are looking to develop the best customer experience for our B2B clients and support their ability to make a wheel, tire or accessory sale.  Be part of a winning team and help us build the TWG experience of tomorrow

Key responsibilities

  • Manage client relationships. Serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise.
  • Technical Liaison: Be the technical expert to help your accounts make a wheel, tire or accessory sale by helping them find the best wheel for their customers desired style and fitment.
  • Maintain account records. Keep detailed records of client interactions, project progress, and account updates.
  • Identify growth opportunities. Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts.
  • Collaborate with internal teams. Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client goals.
  • Develop Key Accounts Work with the Central Sales Team and newly formed Business Development Team to grow specific key customers.
  • Monitor performance and reporting. Track account performance metrics, report on key outcomes, and suggest areas for improvement.
  • Communication and Negotiation: Effectively communicate with customers at all levels, negotiate deals and resolve customer issues promptly.
  • Business Acumen: Have an understanding for profit margins as it relates to the TWG product portfolio and how to maximize standard margins for your book of business.
  • AR Collections: Work with customers to ensure they stay within their credit limit and support any accounts receivable collection activities.

Qualifications

  • Proven experience as an account manager or in a similar client-facing role.
  • Strong understanding of client relationship management, sales, and business development.
  • Excellent communication and organizational skills.
  • Ability to manage multiple client accounts and prioritize tasks.
  • 3+ years of experience in account management, sales, or customer service.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot).
  • A degree in business administration, marketing, or a related field is preferred.

Preferred Skills

  • Experience in the automotive aftermarket and specifically around wheels and tires is a plus.
  • Familiarity with project management tools and processes.
  • Familiarity with sales CRM tools
  • Strong negotiation and problem-solving abilities.

Why Join TWG?

  • Be part of a dynamic company that values an enthusiast culture with innovation, growth, and collaboration at all levels.
  • Opportunity to shape the future of the company and make a significant impact in the tire and wheel market
  • Competitive compensation package, including performance bonuses and benefits.
  • Flexible work environment with opportunities for professional growth.

A supportive work environment that fosters career development and professional growth.

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