Medspa Receptionist/ Guest Coordinator

About Us

At medspa810 North Scottsdale, we have 10 years of exceeding client expectations. We are a fast-paced professional med-spa, specializing in a variety of skin treatments, many massage modalities, laser hair removal, aesthetic injections, and cool sculpting. We perform all treatments with the clients best interest in mind to be sure we give remarkable experiences each time someone walks through our doors.

We are looking for hard working, friendly, drama-free, customer service oriented individuals who are happy to provide outstanding customer service as part or full-time receptionists. We are proud of our team-based culture with a genuine focus on well-being. As we continue to expand, we remain committed to our core values: optimism, gratitude, excellence, consistency, and empathy. As a receptionist, you will aid in all functions involved with running a busy med spa. This includes:

Position Overview

The Medspa Coordinator plays a key role in delivering a seamless client experience. This position supports daily spa operations, including answering calls, managing appointments, processing transactions, and ensuring top-tier client care. You will thrive if you enjoy working in a fast-paced environment and are always willing to learn more and strengthen your skills to deliver the best service and results.

Schedule Options

Full-Time: Wednesday - Saturday, 8:30 AM - 4:30 PM

Part-Time:

• 25-30 hours per week with open availability including weekday, weekend, and evening shifts (up to 7:30 PM)

Spa Hours: Monday - Sunday, 9:00 AM - 7:00 PM

Compensation & Benefits

Pay: $ $25.00 per hour (based on experience and abilities)

• Potential for performance-based bonuses
• Competitive compensation package
• Health Benefits
• 401(k) Matching
• Aesthetic Industry Perks: Free and discounted services and products
• Flexible schedules
• Ongoing training on new techniques, equipment, and products
• Opportunities for continued growth and development

Primary Responsibilities Front Desk

• Greet and check-in patients upon arrival
• Warmly welcome clients and create a positive first impression
• Gather confidential patient intake & ensure client consents are up to date
• Check patients out and collect payments
• Answer incoming phone calls, texts and other appointment inquiries
• Schedule appointments in an efficient manner

Customer Engagement & Sales

• Create a welcoming and informative environment
• Address customer queries and assist in making informed purchasing decisions
• Sell club memberships and recommended products (low-pressure approach)
• Build strong relationships with repeat customers through personalized attention and follow-up

Scheduling & Coordination

• Establish and maintain contact with patients considering
• Maximize scheduling utilization using cancellation lists
• Manage lead lists and Zenoti system
• Add on procedures when appropriate
• Assist in managing providers' schedules to utilize cross-referral opportunities
• Act as liaison between patient and provider by scheduling recommended procedures and tracking closure rates

Merchandising & Facility Maintenance

• Assist in maintaining visually appealing displays that highlight products
• Ensure products are properly stocked and organized
• Ensure cleanliness and hygiene of the medical spa
• Maintain a tidy workspace and sampling products
• Wash and fold laundry as needed

Qualifications & Requirements Essential Skills

• Excellent communication skills: well-spoken, articulate, and engaging
• Strong customer service orientation with exceptional patient care abilities
• Ability to multitask effectively and manage multiple priorities
• Strong phone and computer skills
• Basic proficiency with software applications and point-of-sale systems
• Strong analytical and decision-making abilities
• Attention to detail for accurate product placement, pricing, and inventory management

Preferred Experience & Knowledge

• Previous customer service experience
• Demonstrated interest and knowledge in cosmetics, skincare, and beauty trends
• Familiarity with a variety of cosmetic and skincare products
• Basic sales skills with willingness to learn and improve
• Training or certifications in beauty-related fields (advantageous)
• Consistent work history

Availability

• Flexible schedule required
• Ability to work evenings, weekends, and holidays
• Open availability for varied shift assignments

Work Environment

This is a very active position that requires a positive attitude, a desire to work hard, and an ability to multitask in a fun, fast-paced, and growing medical aesthetic environment. We offer the opportunity for you to grow with us

Work Remotely: No

We are an equal opportunity employer and value diversity in our organization. Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.

Job Types: Full-time, Part-time

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person