Account Manager

2 days ago

Fort Lauderdale, Florida, United States MSI Company Full time

About Us:

We are a dynamic coaching and development firm dedicated to empowering professionals and organizations to reach their full potential. Our services include executive coaching, leadership development, team facilitation, and strategic consulting. We pride ourselves on delivering high-impact, personalized solutions that drive growth and transformation.

Position Overview:

We are seeking a proactive and relationship-driven Account Manager to join our team. This individual will be responsible for managing and nurturing existing client relationships, identifying opportunities for upselling and cross-selling, and supporting the CEO in new business development initiatives. The ideal candidate is a strategic thinker with strong communication skills and a passion for helping clients succeed.

Key Responsibilities:

Client Relationship Management:

  • Serve as the primary point of contact for assigned accounts.
  • Build and maintain strong, long-term relationships with clients.
  • Ensure client satisfaction and retention through regular check-ins and service excellence.

Sales & Growth:

  • Identify and pursue upsell and cross-sell opportunities within existing accounts.
  • Collaborate with internal teams to tailor solutions that meet client needs.
  • Support proposal development and pricing strategies.

Business Development Support:

  • Assist the CEO in identifying and pursuing new business opportunities.
  • Participate in client meetings, presentations, and networking events.
  • Conduct market research and competitive analysis to inform strategy
  • Operational Excellence:
  • Maintain accurate records of client interactions and sales activities in CRM systems.
  • Track account performance and prepare regular reports.
  • Coordinate with delivery teams to ensure seamless execution of services.

Qualifications:

  • Bachelor's Degree in Business, Marketing, Communications, or a related field.
  • 3+ years of experience in account management, client services, or business development—preferably in professional services or coaching industries.
  • Proven ability to manage multiple accounts and drive revenue growth.
  • Excellent interpersonal, communication, and presentation skills.
  • Strong organizational and time-management abilities.
  • Proficiency in CRM tools and Microsoft Office Suite.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Flexible work environment.
  • Opportunities for professional growth and development.
  • A collaborative and mission-driven team culture.

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