Account Manager

Job Summary

Are you a Client Account Manager who loves digital marketing and helping clients grow?

Do you thrive managing 35-45 accounts while building genuine relationships? Passionate about the beauty and aesthetics industry?

Rutti Dodson Digital is a national digital marketing agency exclusively serving medical aesthetic practices. We're looking for a Client Account Manager who's excited to help our clients hit their booking goals, scale their businesses, and experience world-class support every step of the way.

We are seeking a dynamic and results-driven Account Manager to join our team. The ideal candidate will be responsible for managing client accounts, fostering strong relationships, and driving business growth through effective negotiation and sales strategies. This role requires a blend of digital marketing / technical knowledge, impeccable attention to detail and interpersonal skills.

This is a 100% remote role (9am–5pm EST hours). It will start out as part time and likely move to full time.

It's a hybrid Account Manager + Client Support role.

Account Manager & Client Support Duties

• Serve as the primary point of contact for ~40 client accounts.
• Handle all client support inquiries that come in via email and text.
• Ensure clients consistently hit their monthly booking goals.
• Proactively develop new offers for clients to drive results.
• Manage the campaign and launch process from start to finish
• Monitor account performance and create action plans for underperforming accounts.
• Maintain strong client relationships, high retention, and satisfaction.
• Identify and resolve campaign or booking issues quickly with support from the Ads Manager / Ops Manager.
• Oversee campaign execution from setup to completion.
• Run quarterly or as-needed text blast campaigns to boost bookings.
• Spot opportunities to upsell or expand client services.
• Onboard new clients and lead zoom calls to build rapport and trust.
• Maintain client CRM with up to date notes on client interactions
• Manage all timelines, deliverables, and communication in Asana.
• Collaborate closely with the internal team to ensure smooth operations.
• Genuinely care about client success and long-term growth.
• Resolve client escalations with professionalism, grace, and ease.
• Analyze market trends and competitor activities to inform strategic decisions.

Quality Assurance

• Review all new campaigns before launch to ensure accuracy and alignment
• Verify branding, messaging, offers, and automations match client direction
• Double-check links, forms, landing pages + automations before going live
• Monitor early campaign booking performance to confirm offers are working
• Flag and resolve any technical or creative inconsistencies before or after launch

Skills We're Looking For

• Strong written and oral communication + organizational skills
• Exceptional attention to detail + problem-solving mindset
• Punctual, reliable, self-directed and proactive
• Able to juggle multiple priorities at once
• Great time management and ability to prioritize
• Team player who thrives in a fast-paced, deadline-driven environment
• Proficiency in Go Highlevel CRM software for managing customer interactions.

Requirements

• Fluent in English.
• Experience managing 30+ accounts
• 2+ years in account management, ideally for a marketing agency
• Clear, friendly, and assertive communicator.
• Experience with client relationship management.
• Emotionally intelligent, calm under pressure, and solution-oriented.
• Highly organized and thrives in a fast-paced, deadline driven environment
• Able to make fast decisions in the client's best interest.
• Comfortable juggling multiple high priorities at once.
• Strategic thinking.
• General understanding of Digital Marketing
• Familiar with Meta ads Facebook Advertising / Ads Manager
• Proficiency in tools like Slack, Asana, GoHighLevel

Why Join Us?

We're an all-women team serving women-led medical spas across the country. As a boutique agency, we're collaborative, supportive, and results-driven. We're looking for someone excited to join a close-knit, high-performing team at the cutting edge of digital marketing - helping beauty businesses grow while upholding exceptionally high standards. We take pride in delivering top-tier results and genuinely caring about every client's success.

Job Types: Full-time, Part-time

Pay: $50, $75,000.00 per year

Work Location: Remote