Product Support Sales Rep

The Product Support Sales Representative (PSSR) is a professional salesperson possessing an in-depth knowledge of the company and its products, services and support programs; meeting with customers and prospects to identify new opportunities for parts and/or service sales and works closely with both Parts and Service Managers to quote and follow-up with new and existing accounts. 

This position will be located at the Baltimore, Maryland branch for MGX Equipment Services and reports to the Director of Parts.

ESSENTIAL JOB FUNCTIONS:

• Maintains a sales program within the area based on customer requirements; organizes territory in order to maximize selling time.
• Establishes and maintains relationships with new and existing customers; sets up new vendors.
• Informs customers of supply and price trends.
• Secures and renews orders and arranges delivery dates.
• Supports internal sales, service and parts departments.
• Assists with past due account balances.
• Performs inspections on cranes as per request by customers and/or insurance companies; completes inspections on time and discusses results with customer.
• Compiles and prepares lists and labor estimates for quotes.
• Provides customers with technical support; provides operator and maintenance orientation on new equipment; ensures scheduled maintenance is performed in a timely manner.
• Researches and delivers parts to customers.
• Works closely with Parts and Service Managers to accomplish monthly sales goals.
• Increases sales of replacement parts and solicits revenue repair work on equipment.
• Provides exceptional customer support through timely communications and excellent service.
• Follows up on sales calls.
• Delivers welcome packet within 1 week of delivery of a new or used product.
• Subject matter expert on complete product line in area of responsibility.
• Other duties as assigned.

JOB REQUIREMENTS:

• High School Diploma or GED required with a minimum of three (3) years of sales experience preferred within the construction equipment industry.
• Must be proficient in Microsoft Office Suite.
• Must be self-disciplined and have exceptional customer service and interpersonal skills with a proactive approach to gaining clientele.
• Knowledge of Crane Equipment (i.e., ATs, RTs, Crawlers, etc.) preferred.
• Must have clean driving record with the ability to travel.  Travel: 80% daily travel within assigned territory; occasional overnight travel required. 

HEALTH & SAFETY REQUIREMENTS:

• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.
• Know and follow established job specific and facility wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received.
• Bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can.

BENEFITS:

• Competitive total rewards package including benefits and 401(k) beginning day one of employment
• Continuing education and training opportunities, tuition reimbursement for those who qualify
• Vacation and Holiday pay
• Paid Parental Leave
• And Much More

WORKING CONDITIONS:

This is a full-time position with typical working hours between 7:00 am to 4:00 pm.  Overtime and weekend work may be possible based on business conditions.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be in a normal sales office environment, with considerable exposure to elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises.  While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.  There is frequent lifting and/or moving of up to 40 pounds.  Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.