Production Support Engineer

7 days ago


Linthicum Heights, Maryland, United States V-Tech Solutions Full time

Overview

Seeking an Application Support Engineer/Production Support Engineer to provide production support for enterprise applications hosted on AWS and J2EE platforms. The ideal candidate has strong troubleshooting, automation, and incident management skills to ensure system reliability and performance.

Key Responsibilities

  • Provide 24x7 production and on-call support for enterprise systems.
  • Manage deployments and maintenance of AWS and J2EE applications.
  • Troubleshoot incidents, perform root cause analysis, and ensure timely resolution.
  • Use ServiceNow / JIRA for incident and change management.
  • Collaborate with development and infrastructure teams for fixes and releases.
  • Automate manual tasks using UNIX shell scripting.
  • Maintain documentation and knowledge base (Confluence).

Qualifications

  • Bachelor's in Computer Science or related field.
  • 4+ years in application or production support.
  • Hands-on with AWS, Java/J2EE, Linux/Unix, and Shell scripting.
  • Strong understanding of incident/problem management.
  • Excellent troubleshooting and communication skills.

Skills / Keywords

Application Support, Production Support, AWS, J2EE, Java, Shell Scripting, Linux, ServiceNow, JIRA, Incident Management, Automation, Confluence, Root Cause Analysis, Deployment

Job Type: Contract

Pay: $60, $70,000.00 per year

Work Location: In person


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