Recovery Coaching Intake Specialist

Recovery Coaching Intake SpecialistNew York, NY / Huntington, NY

About the Position:

Mountainside is seeking an empathetic, highly motivated Recovery Coaching Intake Specialist to support prospective clients seeking recovery coaching, professional support services, and non-clinical programs. As the first point of contact, you will help individuals and families navigate their options, understand available services, and enroll in the program that best meets their needs.

This role is ideal for someone who loves connecting with people, can build trust quickly, and thrives in a fast-paced environment where compassion and results go hand-in-hand.

If you are energized by engaging conversations, thrive in a results-oriented environment, and are passionate about making a meaningful impact, this opportunity is for you.

Your Role:

• Handle inbound and outbound calls, emails, and web inquiries from individuals, family members, and referral partners seeking recovery coaching or support services.
• Guide prospective clients through the intake process with empathy, professionalism, and a strong understanding of Mountainside's non-clinical programs.
• Convert inquiries into enrollments by guiding clients through decision making process with empathy, urgency, and clarity, helping them understand service options, program expectations, and next steps.
• Meet monthly goals around engagement, conversion, and client onboarding.
• Match clients to the appropriate coaching service (recovery coaching, sober monitoring, companioning, or professional support services) based on their needs and preferences.
• Serve as a trusted, calming presence for individuals navigating stressful or uncertain moments.
• Clearly explain service structures, coaching models, program guidelines, and financial expectations.
• Maintain accurate and timely documentation in CRM and internal systems.
• Coordinate with recovery coaches, scheduling teams, and program leadership to ensure smooth onboarding and communication.
• Collaborate with internal departments to ensure a smooth and informed admissions process.
• Clearly communicate financial responsibilities and available payment options.
• Manage multiple client leads simultaneously and prioritize tasks in a high-volume, fast-paced setting.

What We're Looking For

• Ability to remain patient, empathetic, and grounded during emotional client conversations.
• A motivated, goal-driven professional with excellent communication skills.
• Experience in recovery coaching, behavioral health, admissions, customer service, or a related field is a plus.
• Strong organizational skills and attention to detail.
• Comfort navigating CRM tools, scheduling systems, and basic financial discussions.
• A passion for helping individuals access support that can change their lives.

Qualifications:

• High school diploma or equivalency required
• Knowledge of recovery coaching, behavioral health, or support services preferred
• 2+ years of experience in customer service, admissions, intake, or client-facing roles required
• Basic computer skills, including Microsoft Office, email platforms, and web-based applications required

Compensation:

The base rate of pay for this position is $ $31.25 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Monthly $100.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.
Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

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