Strategy & Operations, Intake

19 hours ago

New York, New York, United States Finch Full time

About Finch
We believe every American household deserves access to counsel in life's biggest moments. At Finch, we're building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.

Since launching in April, we've grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

We're backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We're rebuilding how the law serves everyday Americans from first principles, and we're hiring exceptional operators to help us scale it nationwide.

This Role

Law firms rely on Finch to be the first voice potential clients hear when they call for help. Intake is where trust is built and cases are won or lost. We're looking for a sharp, systems-oriented operator to build and scale a best-in-class intake function.

You Will:

  • Ensure 24/7 phone coverage with 99.99%+ answer rates
  • Train empathetic, multilingual intake specialists who earn trust in minutes
  • Design airtight qualification criteria to match clients to the right firms
  • Streamline sign-up flows to maintain 80%+ conversion from qualified leads
  • Deploy AI routing and automation to reduce manual follow-up

This is one of our highest-priority roles today. We expect you to build quickly, then scale yourself out of the role in 3–6 months and graduate to the next high-leverage problem.

Your Team: Strategy & Operations

S&O at Finch is the tip of the spear: we identify the most important problems and opportunities for growth, and solve them fast. We own playbooks, workflows, and experiments that move the business forward. You'll work cross-functionally with Legal Ops, Product & Engineering, and Growth to deliver 10x improvements for our attorney partners, their clients, and our internal teams. We value velocity, grit, ownership, and — above all — optimism.

You Might Be a Fit if You:

  • Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
  • Have experience building zero-to-one systems or teams
  • Love navigating ambiguity and operating with urgency
  • Can zoom out to define strategy and dive deep to execute
  • Care deeply about client experience and operational excellence

Compensation
$100,000 - $180,000 annual salary + generous equity

Additional benefits include:

  • 100% coverage for health, dental, and vision
  • In-office snacks, drinks, and daily team dinners
  • Flexible PTO (we trust you to take the time you need)

At Finch Legal, we believe in practicing what we advocate.

As a firm dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.

We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn't just a value — it's a practice.

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