Customer Service Representative

5 days ago

Savannah, Georgia, United States Water Utility Management Full time

We are looking for a Customer Care Representative that will be the liaison between our company and its current and potential water customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. This is primarily a phone-based position so call center experience would be helpful Pay starts at $19.50+/hr, depending on experience

Bilingual candidates are encouraged to apply

Responsibilities include but are not limited to:

  • Providing prompt, professional customer service to the client's customers.
  • Ensuring customers receive accurate billing information needed, and problems are solved.
  • Handling the verification, set-up, administration, and closing of customer accounts.
  • Submitting service orders to field/billing employees and follow-up as needed.
  • Handling general reporting, correspondence, and data entry.

Requirements

  • High school diploma or GED equivalent required; college degree preferred
  • Customer Service or Call Center experience preferred.
  • Cash handling experience.
  • Strong customer service and human relations skills a must.
  • Excellent oral, written, technical, and phone communication skills required.
  • Self-starter with ability to work through conflict and come to a resolution.
  • Must be able to document, organize, input, and manage customer and billing/account information/data efficiently and accurately. Knowledge of and ability to use computer programs and software (Microsoft Suite).
  • Experience using Tyler ERP PRO 10 Utility Billing system is a plus.
  • Experience working in Utilities is a plus.
  • Bilingual Spanish speaker is a plus.

Water Utility Management (WUM) is Georgia's largest privately owned operator of community water and wastewater systems, proudly serving over 30,000 households across 17 counties since 1970. Headquartered in Savannah, our mission is to provide customers with safe, reliable water and wastewater services while delivering an outstanding customer experience every day

WUM offers a competitive compensation package and a supportive work environment grounded in our core values. Full-time employees are eligible for comprehensive health, dental, and vision insurance after 90 days of employment. Additional benefits include paid time off, a 401(k) retirement plan with up to 3% company matching, and the option to participate in a Flexible Spending Account. We are committed to the professional development of our team and fostering a workplace where employees can thrive.

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