Director, IT Infrastructure

5 days ago

Jacksonville, Florida, United States Duval County Public Schools Full time

Job Summary

Supports technical projects from initiation through implementation including phases such as planning, analysis, design development and implementation. Technical disciplines for project range include client server, mainframe, telecommunications, data warehousing, process re-engineering, and product installations. Works with the technology Program Management team to establish project requirements, priorities and deadlines. Prepares and presents progress reports for management.

Essential Functions

  1. Leads, directs, and manages Technical Program operations; recruits, selects, orients, trains, coaches, counsels, and disciplines staff. Plans, monitors, appraises, and reviews staff job contributions

  2. Provides technical expertise for resource assignment, TCO analysis, project management best practices coaching, and performance management.

  3. Assists the PMO team in regular project reviews and technical troubleshooting project issues.

  4. Coordinates with various DCPS departments to provide technical support for project management of infrastructure projects for technology programs and projects.

  5. Assists in development of detail level project schedules using standard tools including but not limited Microsoft Project to capture tasks, resources, and scope of projects.

  6. Develops project forecasts aligned with District standards and policies.

  7. Provides technical expertise for IT projects to control scope of projects.

  8. Participates in all development document reviews.

  9. Works with the PMO team to develop detail project schedules and track project deliverables.

  10. Performs other duties as assigned.

Qualifications

Education: Bachelor's degree from an accredited college or university, or equivalent supervisory and/or management work experience.

Experience: Five (5) years of progressive, responsible experience in team and personnel management and management of projects, efforts, and initiatives in a technical environment. Knowledge of K12 educational business systems preferred.

Certifications & Licenses: Relevant Building Industry Consulting Service International (BICSI) certification preferred.

Knowledge, Skills, and Abilities

  • Knowledge of district, state, and federal policies, guidelines, laws, and rules related to information technology
  • Knowledge of Microsoft Operating Systems
  • Knowledge of network systems and infrastructure
  • Knowledge of emerging technologies
  • Strong project management skills
  • Strong oral, written, and interpersonal communication skills
  • Strong supervisory skills
  • Strong time management skills
  • Strong creative problem solving skills
  • Strong organizational skills
  • Strong computer systems technology skills
  • Strong word processing, spreadsheet, project management, database, and presentation software skills
  • Ability to coordinate work with senior level, mid level managers and technical specialists
  • Ability to discuss technical information with users, discern their needs and identify appropriate solutions
  • Ability to communicate technical and complex information to non-technical users
  • Ability to manage projects from concept development through implementation
  • Ability to perform analysis, provide requested reporting, and document support issues for technology used by DCPS
  • Ability to design workflows and procedures
  • Ability to manage team activities
  • Ability to implement continuous improvement processes
  • Ability to effectively facilitate meetings

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