Executive Director, Home Lending Servicing

The Chase and JP Morgan Home Lending Data & Analytics Team unifies data and analytics talent across Chase and JP Morgan Home Lending to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting-edge data and analytics infrastructure. Joining Data & Analytics means you sit in the engine that powers Chase and JP Morgan Home Lending with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth 

Job Summary: 

As a Home Lending Portfolio Owner on the Chase and JP Morgan Home Lending Data & Analytics Team, you will be a part of accelerating product development, drive business growth, and improve the Chase customer experience. As a Portfolio Owner, you will be critical to the firm's agenda of enabling the business to drive faster innovation through the strategic use of its data, modernization roadmap, while simultaneously ensuring that data is of good quality and well-protected. In this role you are accountable for all data in the Home Lending Product portfolio that is created, provisioned, or consumed to support strategic business objectives, AI/ML, advanced analytics, business operations, and reporting. As a Home Lending Portfolio Owner you will serve as a member of the product leadership team, collaborating with Transformation leaders, design lead, and technology to ensure that HL Products deliver data in a manner consistent with the quality and safety requirements of the business.  You will also partner with the aligned Data & Analytics leads to drive increased business value through the identification of data required to support advanced analytics outcomes such as customer segmentation, personalization, and insights.  As a Data Owner you will serve as subject matter experts, coordinating between providers and consumers to ensure business data is understood, fit for purpose, and integrated into analytics platforms. In support of these functions, you will also be accountable for identifying and mitigating data risks throughout the data life cycle in compliance with Firmwide policies and standards. 

Job Responsibilities:

• Define and execute the HL Data strategy for development and delivery of data products to support strategic business objectives, business operations, advanced analytics, and metrics and reporting.
• Drive a strong understanding of the data and its use within the business and across lines of business and functions, through collaborative partnerships with multiple stakeholders, including Product Owners, technology, analytics leads, and business process owners.  Provide subject matter expertise with respect to the content and use of data in the product and associated business area.
• Identify and prioritize the scope of critical data within the product portfolio, ensuring that the prioritized data meets publishing standards as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control
• Support the aligned Data & Analytics leads for their product by identifying data required to be integrated into analytics platforms to support projects such as analytics, machine learning and artificial intelligence.
• Establish expectations for the required accuracy, completeness, and timeliness of data within the product, and coordinate and influence internal and partnered resources to deliver data quality requirements
• Prioritize resources to resolve identified data issues in a timely and consistent manner that maintains data consumer trust
• Direct the development of processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality
• Direct the execution of tasks to comply with Firmwide policies, standards, and procedures related to the integrity and protection of data in the product
• Develop and maintain deep relationships with product data delivery partners and data consumers, including senior leaders in the Business, Technology, Analytics, Operations, Risk and Control functions across lines of business.
• Effectively drive teams toward a robust set of execution milestones and execute specific data-related tasks.  Understand and mitigate risks, bottlenecks, and inefficiencies in the product development lifecycle with respect to data.
• Demonstrate governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) KPI's are agreed, measured and tracked, (c) deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful

Required qualifications, capabilities, and skills

• 10+ years of industry experience spanning Home Lending and a data-related field. 
• Experience managing delivery across multiple workstreams with varying timelines, priorities and complexities.
• Technical knowledge of data management and governance, big data platforms, or data architecture preferred.
• Deep subject matter expertise in business or product data area preferred.
• Demonstrated ability to manage tight delivery timelines, and ensure our products and organization is on track to execute and deliver strategic changes that meet our goals.
• Proven ability to execute via successful internal partnerships with other organizations – with the ability to influence people at senior levels across a broad variety of job functions.
• Excellent leadership skills – of product, programs, projects, teams and/or employees.
• Structured thinker and effective communicator with excellent written communication skills.  Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
• Understanding of Agile technological development methodology.
• Bachelor's degree required.
  
  Preferred qualifications, capabilities, and skills
•  Master's degree preferred