Account Manager

19 hours ago

Cincinnati, Ohio, United States Event Risk Inc Full time

Position Title: Account Manager

Location: Cincinnati, OH (Onsite)

Department: Operations

Reports To: Director of Enterprise

FLSA Class: Exempt

Hours: Full-Time

 

About

Event Risk Inc. is a distinguished US-based, veteran owned company that is a leading security provider for Fortune 500 companies, movie studios, celebrities, and high-net-worth individuals. We are committed to providing the most reliable and comprehensive security solutions to ensure the safety of our people, property and assets.

Position Summary

The Account Manager will serve as the primary liaison between our security services company and our clients. This role involves managing client accounts, ensuring customer satisfaction, identifying opportunities for account growth, and coordinating internal resources to deliver exceptional security solutions tailored to client needs. The ideal candidate will have experience in security services, excellent communication skills, and a strong customer-focused approach.

Essential Duties

  • Manage and nurture relationships with assigned client accounts, acting as the main point of contact.
  • Understand clients' security needs and collaborate with internal teams to develop customized security solutions, including physical security, access control, and monitoring services.
  • Conduct regular client meetings, site visits, and performance reviews to assess service effectiveness and address concerns.
  • Coordinate with operations, technical, and field teams to ensure timely and accurate delivery of security services.
  • Identify and pursue opportunities to upsell or cross-sell additional security services and products.
  • Prepare and present proposals, contracts, and service agreements.
  • Monitor contract compliance, renewal timelines, and invoicing to ensure client satisfaction and company profitability.
  • Stay updated on industry trends, regulations, and competitor activities to provide strategic insights.
  • Resolve client issues promptly and escalate concerns as needed.
  • Maintain detailed and accurate records of client interactions, service requests, and account status in CRM software.

Qualifications

  • Bachelor's degree in Business, Security Management, or a related field preferred.
  • Minimum 3 years of experience in account management or sales within the security industry or a related field.
  • Strong understanding of security systems, protocols, and services (e.g., guards, alarm systems, access control).
  • Excellent interpersonal, communication, and negotiation skills.
  • Ability to manage multiple accounts and projects simultaneously.
  • Proficiency with CRM systems and Microsoft Office Suite.
  • Customer-centric mindset with problem-solving abilities.
  • Valid driver's license and willingness to travel to client sites as required.

Working Conditions

  • Office-based with frequent visits to client sites.
  • May require flexible hours depending on client needs and emergencies.

Benefits

  • Competitive salary.
  • Comprehensive health, dental, vision and voluntary life insurance (after 30 days).
  • 401(k) retirement plan with employer contribution (after 1 year).
  • Generous PTO and holiday schedule (after 90 days).
  • Opportunity for professional development and skill enhancement.

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