Business Development Service Rep

2 days ago

Riverside, California, United States Walter's Auto Sales Full time

Walter's Auto Group has been a staple in Southern California for over 50 years. Our purpose has been delivering an uncompromised customer experience. Our passion for our products, loyalty to our customers and dedication to our communities inspire us to be the best. The Walter's Difference is the foundation of our success - And we want you to be a part of it

Why Us:

We aren't like most dealerships; we have a close-knit, open communication team environment. We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits - all while promoting a culture that values family, diversity and team work.

Why You:

You're not just looking for a paycheck, you're looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.

Individuals with Experience in Food/Beverage, Hospitality, Retail Sales, Insurance, Real Estate, or who are just out of College or the Military to name a few, have found Success in Automotive Sales Bi-Lingual skills are a plus

What We Offer:

  • Paid Training
  • Clear promotion track + growth from within
  • Flexible scheduling if you need it
  • 401k
  • Medical, Dental, Vision
  • Competitive Compensation
  • Bonus Incentives
  • No Sunday's
  • Great Culture
  • Tenured Management Team
  • Promote Within
  • Family Owned & Operated
  • State of the art facility
  • Career Pathing
  • High Volume Luxury dealership
  • $ $24.00 per hour DOE

RESPONSIBILITIES:

  • Generate appointments by means of proactive outbound prospecting, Internet lead activity management, inbound service calls, and internet inquiries.
  • Fast-paced call center environment where time management and multitasking skills are a requirement.
  • Attract potential clients and retain current clientele by answering product questions received via phone and/or internet
  • Heavy use of CRM and multiple manufacturer websites
  • Need to feel comfortable with high volume
  • Contribute to high scores for the manufacturer's customer satisfaction index (CSI)
  • Direct customers to product information resources, including those available on the internet
  • Check email frequently and respond to inquiries immediately
  • Follow-up calls to ensure customer satisfaction
  • Be available to respond to phone AND email inquiries in a professional, well-spoken manner
  • Meet and exceed goals each monthly and quarter

REQUIREMENTS:

  • Good verbal and written communication skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and the ability to multi-task are required
  • Self-motivated and goal oriented
  • Ability to hit quotas and maximize business opportunities
  • Customer retention
  • Must be willing to submit to a drug screen prior to employment
  • Must have a clean & valid driver's license

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